Sparda-Banken and Worldline join forces in the digital payment age
- Worldline, through its equensWorldline subsidiary the largest financial processing company in Europe, and the association of Sparda-Banken e.V. extend their business relationship for further six years
- equensWorldline already processes 800,000 credit cards of the Sparda-association
- The aim is to develop further digital services for Sparda-Banken clients
Frankfurt/Main, 28.11.2016 - Worldline [Euronext: WLN], through its equensWorldline subsidiary specialized in financial processing, and the association of Sparda-Banken e.V. have extend their cooperation up to the end of 2022. equensWorldline supports the association and the twelve Sparda-Banken in extending their product range and enabling their customers to use digital services, in addition to the regular branch business. This primarily includes the digital wallet solution MasterPass Wallet.
Banks have to keep up with the digital transformation and must adapt to the requests of their customers. The Sparda-Banken Group may look forward to a partnership that offers the best of both worlds: future-oriented online banking supported by an experienced human workforce, whenever clients need it. Customers should be able to access online banking at any time with any device and in real time or to telephone the Customer Contact Center, which provides personal contact for several services. In this way, equensWorldline supports Sparda-Banken in their transformation into a digital branch bank.
Wolf Kunisch, Chief Operations Officer at equensWorldline: “The contract extension with the Sparda-Banken Association confirms our successful alliance and the satisfaction of the twelve Sparda-Banken. Sparda-Banken clients are increasingly demanding digital services and want to be able to manage their finances round the clock. Through our flexible solutions, we support the Association and Sparda-Banken’s desire to comply with the demands of their customers.”
Peter Kuhn, Division Manager at the association of Sparda-Banken e.V.: “For some time, we have been focusing on digital customer channels, without neglecting the traditional branch business. With equensWorldline as our partner, we can provide reliable mobile payment solutions and other digital services to our customers. We remain close to our clients, as well as to the latest developments.”
Worldline has been a service provider for Sparda-Banken since 2012 and provides extensive credit card services to the Association. This includes technical processing with authorization services, account management, card and PIN management, as well as card personalization. Furthermore, the company cares about chargeback processing and fraud detection, as well as fraud processing.
Next to credit card services, the Sparda-Banken Association also uses WL Wallet solution. Using this technical platform, credit card owners may use MasterCard’s MasterPass payment-technology. This payment method has now been integrated into Sparda-Banken’s online banking. Customers take advantage of the possibility of doing online transactions in a single click without being obliged to register with the online shop of the respective merchant. At present, some 600 merchants provide payment via MasterPass.
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry. Worldline delivers new-generation services, enabling its customers to offer smooth and innovative solutions to the end consumer.
Key actor for B2B2C industries, with over 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market. Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organized around three axes: Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing & Software Licensing including equensWorldline. Worldline employs more than 8,600 people worldwide, with estimated revenue of circa 1.5 billion euros on a yearly basis. Worldline is an Atos company. worldline.com
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