We will collect and process all or some of the following personal data about you:

• Information you provide to us personal data that you provide to us such as when you complete a form on our Website, including but not limited to, your name, email address, phone number, job title, country and company (and/or the industry you work in). You may also provide us with your contact details, address and bank details to enable us to perform a contract you have entered into with us or to make payments to you in relation to goods or services you provide to us;
• Correspondence and other communications if you contact us by telephone, letter or by email, we will typically keep a record of that correspondence or communication which may include your personal data;
• Survey information and feedback, we may also ask you to complete surveys that we use for research purposes or to provide feedback that we use to develop and improve our product and service offering. In such circumstances we shall collect the personal data provided in the completed survey/feedback request;
• Website and communication usage details of your visits to the websites and personal data collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, browser language, access time, traffic data, location data, web logs, movements on the website, referring web site addresses and other communication data. We may also collect information about the pages you view within the Website and other actions you take while visiting us. In addition, we may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail;
• Information from third parties we may also be provided with your information from other sources, for example from our affiliate companies or business partners in relation to business opportunities or from trusted third-party data providers, search engines, credit reference companies or government agencies, in relation to our due diligence processes.

We use your personal data only when we have a valid legal basis to do so. Depending on the circumstance, we may rely on your consent or the fact that the processing is necessary to fulfil a contract with you, , or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your own interests and rights.
We may utilize artificial intelligence (AI) technologies within certain operational tools, which may involve the processing of personal data. The legal basis for this processing is our legitimate interest in optimizing our business operations and delivering our services more efficiently and cost-effectively. We carefully assess these technologies to ensure their compliance with applicable laws and balance our interests against your fundamental rights and freedoms to ensure your privacy remains protected.
Furthermore, we do not make decisions based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you. We ensure that meaningful human oversight is integrated into all such critical decision-making processes.
In this section, we set out the purposes for which we use personal data that we collect and hold and, in compliance with our obligations, especially under European privacy law, identify the “legal grounds” on which we rely to process the information, specifically:

a. To communicate effectively with you and conduct our business, including to fulfil your requests:
We might use your personal data in order to effectively respond to your contact request or your registration request to events organized by us; to respond to your appointment request with one of our experts; to respond to your request for proposal or offer if you are interested in doing business with us; to otherwise communicate with you or with other internal and external parties concerning you; or to carry out our obligations arising from any agreements entered into between you and us.
When we use your personal data for these purposes, we often base such use on your prior and informed consent, or on contractual necessity (which means we will not be able to fulfil our part of an agreement without using your data to do so), or on our legitimate interests (which means we have legitimate business interests that we wish to protect and cannot do so without using your personal data).

b. To provide you with access to restricted Website areas:
In order to provide you with an online account and access to restricted areas, where you have filled in a form to create an account on our Website.
When we use your personal data for these purposes, we base such use on contractual necessity (which means we will not be able to facilitate access to the restricted areas without using your data to do so), or on our legitimate interests (which means we have legitimate business interests that we wish to protect and cannot do so without using your personal data).

c. To facilitate our promotional and marketing activities:
Processing Based on Consent:

Subject to your prior consent, we may engage in one or more of the following activities:

• Transmission of electronic communications to you, including email alerts, service updates, promotional offers, event invitations, and SMS.
• Sharing hashed contact details (such as email addresses) with third-party advertising platforms (e.g., Google, Meta, LinkedIn) to deliver personalized advertisements to matching audiences on those platforms, to measure the effectiveness of and to optimize our marketing campaigns.
• If you consent to optional targeting cookies via our cookie banner, third-party providers (e.g., Meta, Demandbase) may collect your IP address and user agent as independent data controllers to help us tailor our advertisement outreach and understand professional interests. For more details on this processing and how to opt out at any time, please consult our Cookie Notice and cookie banner.

Processing Based on Legitimate Interest:

• Where permitted by applicable law, if you are an existing customer, we may contact you regarding similar products or services we offer based on our legitimate interest in maintaining our business relationship. You have the right to object to such marketing communications at any time.
• Exchanging limited personal data (such as business contact details and profession related data) with specialized third-party data providers (e.g., Cognism, Demandbase) to validate, update, and enrich our business-to-business contact database. This ensures data accuracy, helps us better understand professional interests, and optimizes our outreach initiatives.
  

Modification or Withdrawal of Marketing Consent and Opt-Out Rights:
You may modify or withdraw your consent or exercise your right to opt out of our marketing data processing activities at any time via:

1. The unsubscribe mechanism embedded in our marketing emails.
2. Our dedicated Preference Management Centre here.
3. The contact channels specified in the "Contacting Us" section of this Privacy Notice.

Exercising your opt-out right regarding marketing will not impact administrative or transactional communications essential to the delivery and security of our ongoing services.

d. For research and development purposes:
To analyze your personal data in order to better understand you so that we can continue to develop and improve our products and services.
When we use your information for these purposes, we base such use on our legitimate interests (which means we have legitimate business interests to improve our products and services and cannot do so without using your personal data).

e. To ensure proper functionality of our websites and to ensure relevance of content:
We collect usage data and statistics about our websites’ usage and effectiveness through the use of various technologies and personalize your experience while you are on our Websites, as well as tailor our interactions with you. We have a separate Cookie Notice and a comprehensive cookie banner that give you more information on how we use cookies on our website. We also collect information to ensure that content from our websites are presented in the most effective manner to you, which may include passing your data to business partners, suppliers and/or service providers.
Depending on the types of cookies we place, which can range from strictly necessary cookies to optional marketing cookies, we base such use on our legitimate interests to ensure proper functionality of our website , or on your prior and informed consent. When using your data for content relevance, we typically base this on our legitimate interests (which means we have a legitimate interest to keep our website content current and updated and fit for your use. We will be unable to do this without using your personal data).

f. To monitor certain activities:
We collect information about you to monitor queries and transactions to ensure service quality or to comply with our legal obligations to combat fraud.
When we use your information for these purposes, we base such use on our legal duty (which means that there are different laws that compel us to monitor for certain behaviors and activities) or on our legitimate interests (which means we have legitimate business interests to monitor for fraudulent transactions and cannot do so without using your personal data).

g. To inform you of changes:
To notify you about changes to our services and products;
When we use your information for these purposes, we base such use on our legitimate interests (which means we cannot communicate changes to you without using your personal data).

h. To reorganize or make changes to our business:
Should we ever sell our business or a part thereof; or undergo re-organization, we might be obligated to disclose your personal data to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analyzing any proposed sale or re-organization. We may also need to transfer your personal data to that re-organized entity or third party after the sale or reorganization for them to use for the same purposes as set out in this notice.
When we use your information for these purposes, we base such use on our legitimate interests (which means we cannot communicate changes to you without using your personal data).

i. In connection with contractual, legal or regulatory obligations:
We may disclose your personal data to external third parties such as service providers, contractors, agents, advisors, group companies, affiliates, subsidiaries, supervisory authorities in order to comply with our contractual duties, legal obligations or to protect your interests.
We may also use your personal data to comply with our regulatory requirements or dialogue with regulators as applicable, which may include disclosing your personal data to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted and feasible, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.
When we use your information for these purposes, we base such use on contractual necessity (which means we will not be able to fulfil our part of an agreement without using your data to do so), our legal obligations (which means we are legally required to comply with certain laws), or on our legitimate interests (which means we have legitimate business interests in cooperating with law enforcement and regulatory authorities in compliance with applicable laws and cannot do so without using your personal data).

Recipients
In order to fulfil your requests, we may need to share or otherwise transfer your personal data within our group of companies such as to a shared service company located in a different region or jurisdiction to you.
We may also share your personal data with our external service providers who perform services on our behalf. We contractually require these service providers to process the personal data only as necessary to perform services on our behalf.
Furthermore, your personal data may be disclosed to other third parties under specific lawful bases: (i) where we have obtained your prior consent (e.g., for marketing communications), (ii) where such disclosure is required to comply with applicable statutory or regulatory obligations, (iii) when it is necessary to protect the vital interests of yourself or another natural person or (iv) when we have a legitimate interest to do so without overriding your privacy rights.

Security over the internet
As you may know, the transmission of information via the Internet is not completely secure. We maintain commercially reasonable physical, electronic, and procedural safeguards to protect your personal data in accordance with data protection legislative requirements.
All information you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.

International data transfer
International data transfer can for example occur when your personal data is transferred to, or stored in, or accessed by our staff or suppliers in a destination outside the country in which you are located. Despite any differences in the regional or national laws, we will, in all circumstances, safeguard personal data as set out in this Privacy Notice.
Where we transfer personal data from the European Economic Area (the “EEA”) to a country outside the EEA (or a country that is NOT considered as offering an adequate level of protection as adopted by the European Commission on the basis of Article 45 of the General Data Protection Regulation 2016/679 (GDPR), we may be required to take specific additional measures to safeguard the relevant personal data and such transfer will be based on legal grounds and mechanisms justifying such transfer, such as EU Commission-approved standard contractual clauses, or other legal grounds permitted by applicable law.
Certain countries outside the EEA have been approved by the European Commission as providing essentially equivalent protection to EEA data protection laws and therefore no additional safeguards are required to export personal data to these jurisdictions (see the full list here).
To secure personal data transfers within our Worldline Group, we may rely on our GDPR-compliant Binding Corporate Rules (BCR), approved by the competent European Data Protection Authorities in accordance with Articles 46(2)(b) and 47 GDPR. Detailed information regarding our BCR framework, including the list of participating Worldline Group entities and the scope of covered data transfers, is available on our dedicated Worldline Binding Corporate Rules webpage here.

Data retention
Our retention periods for personal data are based on business needs and local legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain the information you provided to us as long as necessary to provide you with the services you requested through our Website and until the time limit for claims which may arise from those services has expired, or to comply with regulatory requirements regarding the retention of such data. So, if we use your personal data for more than one purpose, we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose(s) with a shorter period once that period expires.
When personal data is no longer needed, we either irreversibly anonymize the data (and we may further retain and use the anonymized information) or securely destroy the data.

When we process your personal data under this Privacy Notice, you have the right to require us to:
a) provide you with further details on the use we make of your information;

b) provide you with a copy of your personal data that we hold;

c) update any inaccuracies in the personal data we hold;

d) delete any personal data that we no longer have a lawful ground to use;

e) where processing is based on consent, withdraw your consent so that we stop that particular processing. You can withdraw your consent for cookies by using the cookie setting button on our website. You can withdraw your consent for marketing by using our preference management center here. For any other cases, please contact us using the contact details set out in the “Contacting us” section below. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

f) object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights;

g) restrict how we use your information whilst a complaint is being investigated;

h) not be subject to profiling or decisions based on automated decisions that could result in adverse effects; and

i) transfer your personal data to a legitimate party of your choice, if possible, in a readily usable format.

Please be aware that certain exceptions apply to the exercise of these rights and so you will not be able to exercise them in all situations. In addition, these might vary slightly between countries due to national specificities. For instance, in France, in addition to the rights listed above, you also have the right to define directives as to how you wish your personal data to be used after your death.
If you wish to exercise any of these rights, we will check your entitlement and respond within the applicable timescale.
If you are not satisfied with our use of your personal data or our response to any exercise of these rights, you have the right to lodge a complaint with the relevant supervisory authority of your usual place of residence or place where the alleged breach to the law occurred.
You have the right to lodge a complaint regarding our compliance with our Binding Corporate Rules (BCR) either directly with the Worldline Data Protection Officer or with a competent data protection supervisory authority. To submit a complaint to Worldline, please contact us as instructed in the “Contacting us” section in this Privacy Notice.

Additional country or regional specific provisions
Where WORLDLINE is subject to certain privacy requirements in the United States in the State of California, the following also applies: in accordance with the disclosure requirements under the California Consumer Privacy Act (“CCPA”), Worldline does not and will not sell your personal data.
Furthermore, if you are a California resident, you have the right:

• to request from us access to your personal data that Worldline collects, uses, or discloses about you;
• to request that we delete personal data about you;
• to non-discriminatory treatment for exercise of any of your data protection rights;
• to request from us a copy of your personal data in a standard, machine-readable format so that you can easily transmit it to another party;
• to correct inaccurate personal data that Worldline has about you; and
• to limit the use and disclosure of sensitive personal data collected about you.
  

If you would like to exercise any of your rights listed in this Privacy Notice, you should first fill in the Data Subject Request webform designed for that purpose. You can access it here:

Data Subject Request Form ›

If you have other questions in relation to our processing of your personal data, please contact the relevant Data Protection Officers. Depending on where you are located or which WORLDLINE entity you are concerned about, the “data controller” of your personal data processed by us under this Privacy Notice may be different. Please see Annex B here for a list of which group companies will be data controllers in which countries and obtain the contact details of the relevant Data Protection Officer.

We use cookies and tracking technologies on our websites. To find out more about how we use cookies, please see our cookie banner and Cookie Notice

We may change the content of our websites and how we use cookies and consequently our Privacy Notice and our Cookie Notice may change from time to time in the future. If we change this Privacy Notice or our Cookie Notice, we will update the date it was last changed below. If these changes are material, we will indicate this clearly on our Website.
This Privacy Notice was last updated on 08 July 2026.