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If you don't know why customers abandon your checkout, you're losing revenue you can't measure. Most online retailers track sales – few track why sales don't happen. Payment rejections, failed authentications, and checkout drop-offs leave no obvious trace unless you know where to look. MyPerformance Saferpay is a complimentary analytics tool directly integrated in the Saferpay Backoffice. It gives you a comprehensive overview of your payment data – conversion rates, rejection reasons, payment method performance, and more – without any additional cost.
In this article you will learn:
- Why payment conversion rate is the most overlooked metric in e-commerce
- How to identify the root cause of rejected transactions
- Which MyPerformance dashboards matter most for daily operations
- How to benchmark your performance year-over-year
- How to fix checkout issues before they cost you more sales
What is MyPerformance Saferpay?
MyPerformance is a business analytics tool in the Saferpay Backoffice. It allows online retailers to view all web shop transactions in real time at a single glance, identify payment friction, and understand how customer behaviour impacts revenue. This clear, structured overview provides complete transparency on turnovers and significantly simplifies bookkeeping and daily reporting.
Already a Saferpay merchant? Log in to your Saferpay Backoffice to access MyPerformance now. You can easily find your MyPerformance dashboard in the Backoffice navigation under 'Transactions – Journal'.
Understanding payment flows, maximizing conversion rates: Your analytics tool at a glance
Managing payments shouldn't be a guessing game. MyPerformance gives you the visibility to optimise your revenue. With this Saferpay dashboard, you can:
- Master your conversion rate: Easily monitor your success across all payment methods and identify where friction occurs.
- Understand customer behaviour: Gain insights into where your customers are paying from and which payment methods they prefer.
- Have full financial control: A precise overview of all financial transactions and flows is the key to efficient business operations.
- Turn rejections into opportunities: Don't just watch failed payments happen. Use the Rejection Reason dashboard to understand the 'why' behind every decline – whether it's due to 3-D Secure, acquirer issues, or other factors – and get clear guidance on how to fix it.
- Compare performance: Benchmark your current performance against the previous year or analyse how different business locations are performing side-by-side.
Watch the video below on the importance of using business intelligence to manage your payments:
6 ways to get more from your payment data
Getting the most out of MyPerformance is about more than just looking at the numbers – it's about turning those numbers into action. Here is how to get the most value out of your dashboard:
6. Location check for cross-selling
If you sell internationally, check whether conversion rates are significantly lower in one specific region – this might indicate a need for a more localised payment strategy. The Location Overview dashboard allows you to compare performance across your active locations, with insights into authorised, cancelled, captured, and failed transactions.
Important
All metrics are displayed in CHF. If your account operates in a different currency, transaction values are automatically converted to CHF to ensure consistent and comparable performance insights across dashboards. However, you have the option to switch the display to EUR.
Getting started with MyPerformance Saferpay
MyPerformance is available now, at no additional cost, for all Saferpay merchants. It is more than just a reporting tool – it is a strategic asset for your business growth. Log in to the Saferpay Backoffice today to start exploring your payment performance and transaction insights.
You can easily find your MyPerformance dashboard in the Backoffice navigation under 'Transactions – Journal'.
Frequently asked questions
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No, MyPerformance is provided as a complimentary business analytics tool for all Saferpay merchants. There are no additional subscription fees or hidden charges to view your payment performance data.
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The dashboard is refreshed on a regular daily basis to reflect your most recent transaction activity, allowing you to monitor trends as they develop.
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It is the percentage of successfully authorised transactions compared to the total number of attempts. This metric is influenced by issuer approvals, payer actions, 3-D Secure authentication, or transaction interruptions that occur beyond Saferpay's control.
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To ensure consistent and comparable reporting across markets and terminals, all metrics are standardised into EUR or CHF. CHF serves as the standard for Swiss-based merchants. You can adjust your view to a local currency via the Filter panel.
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Via the Filter panel: select 'Local CCY' within the conversion filter settings and choose your specific merchant currency. This allows you to toggle between the standardised reporting view and your native transaction currency.
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The export functionality is not yet available. We are actively working on this feature and intend to introduce data export capabilities in a future update.
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Navigate to the Rejection Reason dashboard. It provides detailed breakdowns and actionable guidance to help you adjust your setup and increase your overall acceptance rate – whether the issue stems from the acquirer, 3-D Secure protocols, or other factors.
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Yes. The Location Overview dashboard allows you to compare transaction performance – authorised, cancelled, captured, and failed – across all your active locations side by side.
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MyPerformance features integrated tooltips throughout the interface. Simply hover your cursor over the title or data point in question for an explanation of how your data is calculated.
About the author
Anna Fatun
Product Manager Saferpay, Worldline
Anna has over 7 years of experience in fintech, specialising in Product Management. Through her work on Saferpay, she helps businesses across European markets understand payment technology and optimise their digital payment operations. Anna is passionate about turning complex payment topics into practical insights that help merchants make better decisions.
LinkedIn: Anna Fatun
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Disclaimer
The information provided in MyPerformance is for general informational purposes only and may be incomplete or subject to change. Worldline makes no warranties regarding the accuracy or completeness of this information and assumes no liability for any errors, omissions, or damages arising from the access to or use of MyPerformance. Neither Worldline nor its affiliates shall be responsible for any costs, losses, or damages resulting from its use.