What could a deep transformation of payments look like?

While regulation can be one driver for organisations to use digital technology to transform their business models, without the right changes in strategy, customer experience, leadership, organisation structure, resourcing, and innovation, digital transformation can become little more than the creation of a thin digital veneer. Read more.

Data activation: the key to a truly seamless omnichannel experience

The omnichannel promise is a simple concept, but to actually deliver on it has turned out to be very difficult. While your organization might possess all the customer data you could dream of, the main obstacle is often to translate that data into customer experiences that are shaped by all the available information. In this article, we look at how payment data can provide the foundation that enables you to achieve just that.

Will payment methods enable seamless personalisation?

The move away from cash as the default method of payment corresponds with a move away from payments being anonymous. The methods of payment we now use are also forms of identification. Read more.

Can regulation catalyse a deep, deliberately digital transformation?

PSD2 exemplifies regulation driving innovation and change rather than, as is usually assumed, constraining it. Many companies, rather than simply using digital technology to optimise what they do today, will have to re-imagine their entire business models. Read more.

From automatic to autonomous payments – can “things” pay?

Internet of things (IoT), Banking of Things, Payment of Things, there are so many buzzwords ending with "things". IoT has generated tremendous excitement and opportunities for innovation which explains its impact on the banking and payment industry. So can "Things" pay? Read on to find out.