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Meet the women and men of Worldline – Francesca Chiariello

Meet the women and men of Worldline
Francesca Chiariello

Francesca Chiariello

Division Manager Acquiring Processing

What is your line of work? Why did you join the technology business in the first place? What motivated you?

I’m the division manager of Acquiring Processing for equensWorldline, and, since the acquisition of SIX Payment Services, I’m also covering this perimeter for Worldline. I’m located in Milano, but I have teams spread across several countries and I visit them regularly. I usually say that my office is my bag, because it is where I‘m at that moment. I have a large team of more than 700 people and we really work together using all the tools that we have. Our passion is Acquiring Processing and we do also some business for other divisions, for example, the authorization and switching is shared across Issuing and Acquiring. We also have external and internal customers. When I was young, I decided, after studying ancient languages, to get a master degree in mathematics. I had an interest in science and scientific topics and I started on that by working at IBM. I could put together IT topics and business topics. I’ve always been working in the financial industry and pushed customers to use technology to further grow their business. Then I decided to focus more on the business side and the payment industry was combining these two elements, the business is IT and IT is the business. Also the pace of changes and growth is really fast and incredible. The motivation comes from the two things that I like, to be in the driving seat, but also to have interesting technological aspects to take into consideration.  


What do you find more challenging in your profession?

I very much like challenges, and we have a really high ambition here. Every day, we have to combine together several elements that sometimes seem to not fit together. For example, we combine the boost in our new business to be profitable, we deliver several critical projects to fulfil the expectations of our customers and we also transform our organization, we onboard new clients, new colleagues. To put all these elements together is the most challenging aspect in my profession but also what I really like.


What are you most proud of in your work?

I’m proud when I see what my team is achieving concretely. I’m proud when I see that, as an organization, we manage to win a new deal or achieve important milestones. 


Image Francesca Chiariello


Being a woman in a technology company which is a business sector where women are less represented in average than in banking or media and communication for example, what would you say to young women thinking about their future professional orientations?

Nowadays, technology is behind every business and to develop your career in a company where technology and business are so tightly connected is a very good perspective. The stereotypes of different preferences and professions for women and men are things of the past. 


What would you advise your female colleagues to do within Worldline to successfully develop their career path?

I would recommend to not hesitate to engage yourself in the challenges and the interesting activities that present themselves on a daily basis. Don’t wait to be asked and show your interest for such opportunities.


What would say to your male colleagues?

I don’t differentiate between men and women and I would appreciate if everybody could follow this principle.


What advices would you give to achieve Work-life balance?

I think everybody has their own definition of work-life balance and I don’t know if my definition is shared by everybody. I have always considered my job as really interesting and as a personal source of satisfaction. I don’t really separate my work from my life. However, I recognize that it is important to take a moment for yourself, with your family. It also creates a lot of energy, like a virtuous circle. I’m a very organized person in my work life and I apply the same in my personal life. I think having a good organization of your time but also some flexibility is helpful. For example, when my children were very young, I was always able to spend time with them, but afterwards when they were sleeping, I was taking on some additional tasks from my work. It is also important to have a network of people that can help you. I was supported by my family, which helped me to dedicate time to my work.


How has Worldline helped you to advance in your career and reach your professional goals?

All the aspects and challenges that I mentioned previously have really helped me learn a lot. It allowed me to experience different kinds of situations. This learning really creates professional growth. A lot of opportunities to address different topics enabled me to gain experience fast and you can clearly see the difference when you look one or two years back.