Publications

 

 

Highlight

The Payments Digital Divide Survey

This report sets out a vision for how the payment industry can reduce the payments digital divide by taking action to shape the payment landscape to make it more trusted, inclusive, accessible and convenient for everyone.

Read the report ›

 

FEATURED PUBLICATIONS

WHITE PAPER

Cross-border commerce How to navigate the corridors of cross-border commerce

Consumer behaviours have been reshuffled by the pandemic, meaning more people such as online shoppers are open to shopping cross-border and buying from new sellers.
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WHITE PAPER

How to elevate customer experience and payment in vending in the New Normal?

The last 2 years have transformed nearly every aspect of our world. Living through a global pandemic has driven dramatic shifts in our work, social interaction, childcare, and purchasing behaviour.

Read it now ›
WHITE PAPER

Hospitality Payment Trends for 2022 and beyond - Accelerating into the recovery

The pandemic may have temporarily stalled the ambitions of travellers, but there can be little doubt that many are poised to explore the world once again, just as soon as the global pandemic abates.
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Case Study

Michel Reybier Hospitality

Discover how the collaboration between Worldline and Michel Reybier Hospitality enables exclusive guest experiences for a best-in-class service.




Read it now ›
Brochure

Tackling the challenge of moving from bulk to instant payments

Worldline worked with numerous (central) banks to ensure readiness for instant payments. Transitioning from batch to instant payments can be challenging for several reasons. In this brochure, we identify these challenges and seek solutions for them.
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Position paper

Why “à la carte” acquiring is now on the menu for merchants

Merchant acquiring has transformed in recent years. Today, a solution has emerged better suited to each merchants’ specific needs combining the benefits of both local and international acquiring, allowing cost reduction, improved financial reconciliation and overall greater customer experience.
Read out now ›
Playbook

Stablecoins, Towards A Trusted Digital Currency

A new wave of innovation is transforming not only how we pay but what we pay with. One could say that the era of the stablecoin is dawning.



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Whitepaper

5 e-commerce payment best practices for 2021 and beyond

In this white paper, we explore how you can sharpen your online payment strategy to take full advantage of the “new normal”. Is your e-commerce payment system ready for 2021?
Let's find out ›
WHITEPAPER

Digital Experiences in Banking: Technology is Only Half of the Story 

This whitepaper from Worldline is highlighting the knock-on effect from more digitally enabled markets on consumers’ expectations and preferred methods of interactions in banking.


Discover why Bridging Human and Digital Experiences in Banking ›
Whitepaper

Harnessing AI to achieve hyperautomation in payments

The advancements in Artificial Intelligence (AI) has enabled businesses to automate increasingly complex tasks. Building on Worldline’s strategic research programme, this paper sets out the primary technologies and use cases for hyperautomation in payments.
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EXPERT PAPER

Payment Software Licensing: Software as a flexible engagement

This expertise paper discusses a holistic approach to the successful selection process regarding payment software licensing, in order to ensure long-term benefits and value creation. The contents of this paper will help financial institutions choose and make the most of their vendor partnership.
Download expertise paper ›
POSITION PAPER

Blockchain: how can we bring different stakeholders together around a common project in complete confidence?

This position paper from Worldline is highlighting the blockchain trends, Worldline's know-how and positioning with regard to this technology, but also the presentation of the company's blockchain projects.


Download the position paper ›
OMDIA Report

OMDIA IDENTIFIES WORLDLINE AS A WORLD-CLASS CLOUD CONTACT CENTRE PROVIDER IN THE MARKET FOR 2020-21

This report reviews nine of the leading cloud contact centre solutions and compares them based on the strength of their technology platforms, the views of their customers, and the market impact that each company currently has in today’s very competitive environment.
Download the full report ›
BRIEFING

How will we pay? Everything you didn’t dare ask… 

This latest briefing by Worldline provides industry insights into how and why payment is changing so rapidly and what these developments mean for banks, merchants and consumers.  
 

 

 


Get inspired about the future of retail ›
Whitepaper

Zero Trust Connectivity for Industrial Environments

Are you looking to find a better way to secure your assets from prohibited access? Are you worried your VPN-solution is not strong enough against cyber crime threats?

This White Paper provides you with an alternative way to approach connectivity that builds on the Zero Trust principle established for IT environments in an industrial context.
Learn more ›
Whitepaper

Seamless Payments

Get insights from Payment and EV Charging experts in our latest White Paper in partnership with VISA, Elmtronics and e-Totem. Download now for free and learn how payments can help you grow your EV Charging business!
Learn more ›
Case Study

Broderick's

Broderick’s operates a fast growing vending machine company in the united Kingdom and was looking for partners supporting the transformation from cash to card for their vending business.

Discover the full success story ›
Case Study

Bohemia Suites & Spa

Discover how Bohemia Suites & Spa has enhanced guest satisfaction and staff efficiency thanks to WL Hospitality Suite, Worldline's integrated payment solution for the hospitality industry.

Read it now ›

ALL PUBLICATIONS

   
   
 
 
 

2022 Consumer Research Report - Win Digital Consumers

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Bridging human and digital experiences in banking

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Enabling innovation - through payments platform transformation

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Fraud risk management for issuers and acquirers

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Harnessing AI to achieve hyperautomation in payments

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How Will We Pay? Welcome to the payment revolution

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Order Picking: Our 9 tips on how to improve in-store order picking

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Protection of privacy in card-linked offers

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PSD2: Step-by-step Guide for TPPs

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Revitalizing card issuing

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Seamless Payments

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Stablecoin, Towards A Trusted Digital Currency

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Time to get practical - a PSD2 white paper with a step-by-step preparation guide for banks (ASPSPs)

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The World after COVID-19

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5 e-commerce payment best practices for 2021 and beyond

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Hospitality Payment Trends for 2022 and beyond

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Zero Trust Connectivity for Industrial Environments

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Authentication

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The IoT payment revolution

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The Payments Digital Divide Survey

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Banks’ key topics

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Digital Banking

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EMV 3-D Secure 2.0

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Expert view Security for your mobile apps

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How will we pay? Everything you didn´t dare ask...

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Making Instant Payments a reality

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Packaged power and performance

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Payment Software Licensing: Sotware as a flexible engagement

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Futuring Payments #3

The central focus of this issue of our Futuring Payments magazine is Fraud and Risk Management. We take an in-depth look at how to counter current and future global payment fraud trends.
Read the latest issue ›
 
 
 
 
 

Futuring Payments #2

In the latest edition of your Worldline magazine: the new YUMI payment terminal; fighting online fraud; customer experience and what is new in the world of payments (February 2020)
Get inspired about the future of retail ›
 
 
 
 
 

Futuring Payments #1

In this first edition, we offer a selection of articles about burning topics related to PSD2, future of in store payments and mobility to cope with urbanization and the need for new innovative solutions - all driven by payments. (June 2019) 
Money 2020 Europe special edition ›
 
 
 
 
 
  
 
 

Enabling mobile Person-to-Person payments

Convenient, simple and secure
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Corporate Factsheet

Digital payments for a trusted world
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WL 1-Click Card Issuing Processing

The real-time, end-to-end solution to all your card issuing challenges
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WL Access Control Server

Strong authentication for payments and online banking
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WL Acquiring Processing Services

Develop your acquiring business by building new opportunities with your merchants
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WL ATM Global Management

ATM Management free your mind with a simplified service
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WL Cash Club

Monetize your card transaction data as a business enabler between your cardholders and merchants
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WL Connected Living

Unlock thepower of Internet of Things through engaging Connected Services
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WL Contact

Drive our customers' experience
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WL Conversational Platform

From omnichannel support to tailored financial coaching
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WL Digital Banking Platform

Reinventing customers' banking experiences
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WL Digital Preservation

Electronic Archiving with probative value
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WL Dynamic Currency Conversation at ATM

Extend your ATM Offering with Dynamic Currency Conversion
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WL e-contract

e-contract to get rid of red tape
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WL Pay Online Watcher

WorldlinePay fraud detection fighting fraud in real-time
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Payment Software Licensing (WL Pay)

Worldline Pay knowledge performance, innovation
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WL Scan & Pay

Optimise customer experience & increase efficiences
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WL Tap2Use

Empowering cashless transport and social mobility
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WL Trusted Interactions

WL Trusted Interactions

Restore trust with your customers
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WL Trusted Authentication

WL Trusted Authentication

Securing all customer experiences across all channels
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Instant payments update

Tackling the challenge of moving from bulk to instant payments
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WL Pay & Drive

Drive your customers in an innovative digital journey 
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More Resources

   
 

Infographics

Data & market insights at a glance ›

 

Reports

To the Worldline 2020 Integrated Report ›

 

Videos

To our YouTube channel ›