Online Shopping Trends
Report 2022

The eCommerce ecosystem has changed – in this report you will learn what your customers really want, allowing you to transform your digital business to compete in the new economy.

Read the Report  Download the Infographic





   

Real insights into what your customers want

With people shopping online more than ever before, there are incredible opportunities for growth in the digital economy. Consumers have more choice, so it is important to understand their needs.

Worldline’s survey identified Convenience, Payment Options and Security as the three most important factors that shoppers look for when buying online. We outline the one factor that 91% of shoppers say is vital when deciding whether to buy online and the single mistake that would turn away 42% of your potential business.

This report was designed to give merchants actionable data on how their businesses needs to adapt to keep up with a changing world. One major take-away is that customers shopping habits are changing – they are buying more, using different payment methods and most fully expect more change to come.

 

Key findings

86% of respondents either started using or continued to use a digital wallet in the past months.

61% of online shoppers need to see security accreditation to feel safe.

54% like to use strong customer authentication like fingerprints or face ID.

40% of customers plan to use more subscription payment options in the future

With this in mind, we look at how companies can use innovative technology to reduce cart abandonment, make sure that their customers are able to pay with the methods they choose and cut down on fraud and chargebacks. Your customers are changing, and this report will highlight key areas where you can make improvements.

 

 

Get the Online Shopping Trends Report

  • *
  • *
  • *
  • *
  • *
  •  
  • *
  •  
     

    • digital currencies

    Join free online webinars to learn more

    Webinar by Nicolas Kozakiewicz

    What we talk about when we talk about digital currencies

    New breeds of crypto-assets are transforming not only how we pay but what we pay with. This BrightTalk will invite you to dive into the story of digital currencies, understanding what they are, their pros and cons, their involving market characteristics and growth projections driven by the rise of innovative peers; and most important of all, how they might re-write the rulebook of our future economy.



    Watch here ›
    Webinar by Nicolas Kozakiewicz

    The Rising Role of Cryptography & Digital Currency in European Banking’s Future

    How can trade finance, crypto and digital currencies help contribute to a stronger European banking system? 
Join this webinar as Worldline explores 1) what Central Bank Digital Currencies means for the global monetary system 2) the risks and opportunities of crypto- technologies 3) how banks and regulators can work together to use new technologies effectively 4) the effect Stablecoins may have on B2B eCommerce and trade finance.
    Watch here ›
    Webinar by Nicolas Kozakiewicz, Jerome Goblet, Clement Jozwiak and Johan Maes

    Five economic implications of stablecoins

    Stablecoin will enable businesses and administrations to offer customers the flexibility and security they require when making payments, while helping central banks protect the sovereignty of national money. This BrightTalk explores the latest developments in stablecoins, highlighting their current and future uses and advantage across 5 use cases, and shows how these developments will impact on us all.


    Watch here ›