Transforming physiotherapy practice management: Hands@work's journey with Worldline's Link/2500, a payment terminal

In the dynamic field of physiotherapy, delivering exceptional patient care is paramount. However, the administrative facets of running a practice, particularly payment processing, play a crucial role in overall success. Bart Detavernier, the driving force behind Hands@work, a renowned physiotherapy clinic in Belgium, experienced a significant transformation in his business’s operations after integrating Worldline's Link/2500 payment terminal. This advancement not only streamlined transactions but also facilitated the clinic's expansion from a solo endeavor to a thriving multi-therapist establishment, helping the business expand and plan for the future with scalable solutions.

The challenge: Inefficient payment processing 

In the initial stages, Hands@work relied on traditional payment methods, which often led to delays and administrative bottlenecks. Patients frequently faced inconveniences due to limited payment options, and manual transaction records increased the risk of errors. Recognising that these inefficiencies could hinder the clinic's growth and patient satisfaction, Bart sought a solution that would align with the modern expectations of convenience and reliability.

Discovering Worldline's Link/2500 

In his quest for an effective payment solution, Bart explored different tools and technologies to improve payment processing, carefully considering various options before encountering Worldline's Link/2500 payment terminal. Designed for mobility and versatility, the Link/2500 stood out as an ideal choice for healthcare providers like Hands@work. Its compact design, coupled with robust features, and the ability to connect seamlessly with other practice management systems, promised to address the specific challenges faced by the clinic.

Key features of the Link/2500: 

• Mobility: The terminal's lightweight and portable design allows for easy movement within the clinic, facilitating seamless payment processing in different treatment rooms so patients can easily pay wherever they are treated.
• Connectivity: Equipped with Wi-Fi and 4G capabilities, the Link/2500 ensures reliable connectivity, crucial for real-time transaction processing.
• Payment options: The terminal accepts a wide range of payment methods, including major credit and debit cards, as well as contactless payments via smartphones.
• Security: Compliance with PCI PTS 5.x security standards ensures that all transactions are secure, safeguarding patient information.

These features aligned perfectly with the needs of Hands@work, promising to enhance both operational efficiency and patient experience.

Implementation and immediate benefits 

The transition to the new system was smooth, with Worldline providing comprehensive support throughout the process and ensuring minimal disruption to daily activities. Upon integrating the Link/2500 into the clinic's operations, Hands@work experienced immediate improvements, including secure payment processing that helps protect both the clinic and its patients. The new system also made it easier to collect payments for each physiotherapy session. By investing in advanced payment technology, the clinic was able to expand its services and better meet the needs of its clients.

Enhanced patient experience 

Patients appreciated the flexibility of multiple payment options, including contactless payments, which expedited the checkout process. The ability to receive digital receipts via email or QR code scanning further added to the convenience and enhanced the overall service experience.

Operational efficiency

The clinic staff benefited from the terminal's user-friendly interface, which simplified transaction processing and reduced the time spent on administrative tasks. The reliable connectivity ensured that payments were processed swiftly, minimizing delays.

Financial management 

With access to Worldline's myPortal dashboard, Hands@work gained real-time insights into transaction histories, to aid in accurate financial tracking and reporting.

Staff can now easily manage invoices, streamlining payment collection and improving overall efficiency.

Scaling the practice 

The efficiencies gained from the Link/2500 played a pivotal role in Hands@work’s ability to expand its operations. With streamlined payment processes, Bart was able to focus more on patient care and strategic growth initiatives, supporting the clinic’s development down the line. The clinic expanded its team, bringing in additional therapists to meet the growing demand. The scalable nature of the Link/2500 allowed for easy integration of additional terminals, ensuring that each therapist could manage payments efficiently.

The Link/2500 is a complete solution for growing clinics looking to expand their services and streamline operations.

A testament to success 

Reflecting on the journey, Bart attributes a significant part of Hands@work's success to the adoption of Worldline's Link/2500. The terminal not only addressed the immediate challenges of payment processing but also contributed to the clinic's reputation for efficiency and patient satisfaction. Additionally, it provided a competitive edge by streamlining administrative tasks and reducing manual errors.

Hands@work's experience underscores the importance of efficient payment processing in the healthcare sector. By embracing innovative solutions like Worldline's Link/2500, physiotherapy practices can enhance operational efficiency, improve patient satisfaction, and ultimately position themselves for sustainable growth.

For healthcare providers seeking to optimise their payment systems, the Link/2500 offers a compelling blend of mobility, security, and versatility, making it a valuable asset in modern practice management. It helps practices save time and resources.