Client User Group 2025

Join the Worldline Financial Services Client User Group (CUG) as industry leaders tackle the multi-rail payments challenge. Engage in dynamic presentations and interactive sessions on the evolving payments landscape, featuring issuing, the digital Euro, instant payment innovations, and the role of AI and identity solutions on security and efficiency.

worldline:sites/event-type/live-event

14 - 15 / 05 / 2025

08:30

Google Office, Munich (Erika-Mann-Street nr.33)

grey google office with green trees in front of it

Join us for an engaging and insightful experience at the Worldline Financial Services Client User Group as we prepare for the challenges and opportunities in the multi-rail payments landscape.

Key Topics

Agenda

Day 1

 

Introduction
8:30 - 9:00Client Access and Welcome Coffee
9:00 - 9:15Welcome & Opening
Pascal Mauzé - Chief Revenue Officer, Worldline Financial Services
9:15 - 9:45The Pendulum is in Full Swing
Alessandro Baroni - Head of Worldline Financial Services
9:45 - 10:30Market Developments and Trends
Olivier Denecker - Senior Payment Expert, Executive Advisor
Session 1: Mastering the Multi-Rail Payments Landscape
10:30 - 10:50The "Battle of the Rails"
Clément Jozwiak - Chief Product Officer, Worldline Financial Services
10:50 - 11:15Interactive Debate: How Can Banks Navigate Uncertainty in the Battle of the Rails?
11:15 - 11:50Break
Session 2: The Digital Euro Revolution: A New Payment Era?
11:50 - 12:10The Digital Euro: Shaping a New Payment Era
Dr. Nils Beier - Managing Director, Banking, Capital Markets & Public Sector Strategy Lead at Accenture, Member ECB Market Advisory Group Digital Euro
12:10 - 12:30Embracing Digital Currency
Thibault Pele - Head of Product Digital Currency, Worldline Financial Services
12:30 - 13:00Interactive Debate: Driving Innovation in Payment Systems: How Will the Digital Euro Transform Your Payment Strategy?
13:00 - 14:00Lunch
  

Session 3: Instant Payments: Speed Without Compromise

14:00 - 14:30Instant Payments: Redefined for Secure Speed
Roderick Kroon - Payments Expert at Projective Group
14:30 - 15:00Instant Payments: Innovative Use Cases
Pierre Calvet - Product Marketing Manager, Worldline Financial Services
15:00 - 15:30Break

Session 4: Issuing Solutions: Navigating Complexity with Confidence 

15:30 - 15:50Innovative Issuing: Redefining Customer Journey
Carl Raven - Head of Issuer Enablers at Visa
15:50 - 16:10

Leading with Purpose: OP Financial Group's Commitment to Social Responsibility
Kaisa Eronen - Director, Customer and Back Office Services at OP Financial Group

16:10 - 16:30Panel Session: Innovative Business Models on the Card Rail: What's Next? 
Christophe L’Helguen - Division Head Issuing, Worldline Financial Services
Valerie Hersent - Head of Issuing Global Product Mgt & E2E Solution
16:30 - 16:40Closing Remarks
Pascal Mauzé - Chief Revenue Officer, Worldline Financial Services
17:30 - 21:30Join us for an exciting guided tour of Motorworld, featuring a spectacular collection of rare supercars, vintage models, and interactive simulators. Following the tour, enjoy welcome drinks and a delightful Fusion Japanese-Peruvian dinner at the Waka restaurant, providing a great opportunity for networking.
Day 2
Session 5: AI Innovations: Redefining the Future of Payments
8:30 - 8:55 Client Access and Welcome Coffee
8:55 - 9:00Introduction and Expectations (Recap of agenda)
Pascal Mauzé - Chief Revenue Officer, Worldline Financial Services
9:00 - 9:30AI Trends 2025 in Financial Services
Georgina Bulkeley - Director of EMEA Financial Services Solutions at Google
9:30 - 10:00

AI: Use Cases and Best Practices from Banks

10:00 - 10:30Interactive Debate: AI and Payments: Balancing Innovation with Ethical Responsibility
10:30 – 11:00

Break

Session 6: Identity Defense in Multi-Rail Payments

11:00 - 11:20Digital Identity: The Crucial Link in Payment Security
Jacoba Sieders - Independent Consultant, Expert in Digital Identity
11:20 - 11:40European Digital Identity Wallet & Payments: EWC focus
Etienne Plouvier - Business Development Manager, Worldline
11:40 - 12:00

Battle Against Fraud: The Latest in Defense Innovation
João Courinha - Senior Global Product Manager - Issuing & Fraud, Worldline Financial Services

12:00 - 12:30Panel Session: Strengthening Fraud Prevention in Multi-Rail Payments
12:30 – 12:40Wrap-Up: Summarizing and Closing Up
Pascal Mauzé – Chief Revenue Officer, Worldline Financial Services
12:40 - 13:30Lunch
13:30 - 14:00Transport: From the Google Office to the Munich International Airport