Client User Group 2025
worldline:sites/event-type/live-event
14 - 15 / 05 / 2025
08:30
Google Office, Munich (Erika-Mann-Street nr.33)

Join us for an engaging and insightful experience at the Worldline Financial Services Client User Group as we prepare for the challenges and opportunities in the multi-rail payments landscape.
Key Topics

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This opening session explores the diverse payment rails currently shaping the financial landscape and the emerging trends on the horizon. Attendees will gain insights into the challenges and complexities banks face in a multi-rail ecosystem, setting the foundation for effective navigation in an interconnected payment world.

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As Europe stands on the brink of a digital currency revolution, this session will delve into the implications of the digital euro for banks and financial institutions. Join us to explore how the introduction of the digital euro can reshape payment systems, enhance customer experiences, and drive innovation in a multi-rail payments environment.

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Welcome to the forefront of instant payments, where the need for rapid transaction processing intersects with the essential requirements of security and reliability. This session will delve into the latest innovations and best practices, including Account-to-Account payments (A2A) and solutions like WERO, enabling banks to facilitate swift transactions while ensuring consumer trust and protection against fraud.

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In today’s multi-rail payments landscape, effective issuing solutions are key to creating exceptional customer experiences, especially with the latest developments in commercial issuing and corporate cards. Join us for an exciting exploration of how banks can revolutionize their issuing processes, navigate evolving regulations, and leverage cutting-edge technologies to elevate card and account issuance—all while expertly managing risk.

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The integration of artificial intelligence into payment systems is revolutionizing the way banks approach security and efficiency. This session will showcase how AI technologies are transforming fraud detection, optimizing operational processes, and enabling institutions to adapt nimbly to the challenges of a dynamic multi-rail payment landscape.

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The critical link between digital identity and fraud prevention plays a significant role in the evolving payments landscape. Explore essential identity verification techniques and innovative strategies that banks can implement to protect transactions and build trust in a complex multi-rail environment.
Agenda
Introduction | |
8:30 - 9:00 | Client Access and Welcome Coffee |
9:00 - 9:15 | Welcome & Opening Pascal Mauzé - Chief Revenue Officer, Worldline Financial Services |
9:15 - 9:45 | The Pendulum is in Full Swing Alessandro Baroni - Head of Worldline Financial Services |
9:45 - 10:30 | Market Developments and Trends Olivier Denecker - Senior Payment Expert, Executive Advisor |
Session 1: Mastering the Multi-Rail Payments Landscape | |
10:30 - 10:50 | The "Battle of the Rails" Clément Jozwiak - Chief Product Officer, Worldline Financial Services |
10:50 - 11:15 | Interactive Debate: How Can Banks Navigate Uncertainty in the Battle of the Rails? |
11:15 - 11:50 | Break |
Session 2: The Digital Euro Revolution: A New Payment Era? | |
11:50 - 12:10 | The Digital Euro: Shaping a New Payment Era Dr. Nils Beier - Managing Director, Banking, Capital Markets & Public Sector Strategy Lead at Accenture, Member ECB Market Advisory Group Digital Euro |
12:10 - 12:30 | Embracing Digital Currency Thibault Pele - Head of Product Digital Currency, Worldline Financial Services |
12:30 - 13:00 | Interactive Debate: Driving Innovation in Payment Systems: How Will the Digital Euro Transform Your Payment Strategy? |
13:00 - 14:00 | Lunch |
Session 3: Instant Payments: Speed Without Compromise | |
14:00 - 14:30 | Instant Payments: Redefined for Secure Speed Roderick Kroon - Payments Expert at Projective Group |
14:30 - 15:00 | Instant Payments: Innovative Use Cases Pierre Calvet - Product Marketing Manager, Worldline Financial Services |
15:00 - 15:30 | Break |
Session 4: Issuing Solutions: Navigating Complexity with Confidence | |
15:30 - 15:50 | Innovative Issuing: Redefining Customer Journey Carl Raven - Head of Issuer Enablers at Visa |
15:50 - 16:10 | Leading with Purpose: OP Financial Group's Commitment to Social Responsibility |
16:10 - 16:30 | Panel Session: Innovative Business Models on the Card Rail: What's Next? Christophe L’Helguen - Division Head Issuing, Worldline Financial Services Valerie Hersent - Head of Issuing Global Product Mgt & E2E Solution |
16:30 - 16:40 | Closing Remarks Pascal Mauzé - Chief Revenue Officer, Worldline Financial Services |
17:30 - 21:30 | Join us for an exciting guided tour of Motorworld, featuring a spectacular collection of rare supercars, vintage models, and interactive simulators. Following the tour, enjoy welcome drinks and a delightful Fusion Japanese-Peruvian dinner at the Waka restaurant, providing a great opportunity for networking. |
Session 5: AI Innovations: Redefining the Future of Payments | |
8:30 - 8:55 | Client Access and Welcome Coffee |
8:55 - 9:00 | Introduction and Expectations (Recap of agenda) Pascal Mauzé - Chief Revenue Officer, Worldline Financial Services |
9:00 - 9:30 | AI Trends 2025 in Financial Services Georgina Bulkeley - Director of EMEA Financial Services Solutions at Google |
9:30 - 10:00 | AI: Use Cases and Best Practices from Banks |
10:00 - 10:30 | Interactive Debate: AI and Payments: Balancing Innovation with Ethical Responsibility |
10:30 – 11:00 | Break |
Session 6: Identity Defense in Multi-Rail Payments | |
11:00 - 11:20 | Digital Identity: The Crucial Link in Payment Security Jacoba Sieders - Independent Consultant, Expert in Digital Identity |
11:20 - 11:40 | European Digital Identity Wallet & Payments: EWC focus Etienne Plouvier - Business Development Manager, Worldline |
11:40 - 12:00 | Battle Against Fraud: The Latest in Defense Innovation |
12:00 - 12:30 | Panel Session: Strengthening Fraud Prevention in Multi-Rail Payments |
12:30 – 12:40 | Wrap-Up: Summarizing and Closing Up Pascal Mauzé – Chief Revenue Officer, Worldline Financial Services |
12:40 - 13:30 | Lunch |
13:30 - 14:00 | Transport: From the Google Office to the Munich International Airport |