Worldline developed an IoT pilot for the European Commission’s AGILE innovation project with Tento
Madrid, April 23rd 2018 - Worldline, [Euronext: WLN] European leader in the payments and transactional services industry, is participating in the European Commission’s AGILE innovation project, whose objective is to develop a platform for the management of IoT (Internet of Things) devices. The goal is the creation of a modular and multiprotocol gateway, which will allow the deployment of multiple IoT devices in a simple and centralized manner. For this, Worldline has developed a pilot for the retail sector. This pilot aims to demonstrate how IoT technology can improve the customer experience in a shop.
AGILE (Adaptative Gateways for dIverse muLtiple Environments) is the European Commission’s innovation project, part of the Horizon 2020 program. Its main objective is to build a platform to manage IoT devices. This means the creation of a modular hardware and software gateway that will enable the management of several IoT devices using different protocols.
Worldline is participating in the AGILE project, developing a pilot for the retail sector. For this pilot, Worldline chose Tento, a take-away food company, leader in the food sector. Tento has several branches in Spain and one of them is located, as a food corner, at Worldline’s offices in Barcelona, where the company’s employees can get good quality meals without spending too much time and money.
The pilot consists of installing several IoT sensors in the store, with the main objective of improving customer service. For this, a set of use cases has been defined.
There are 2 fridges in the food corner. The counter is located next to the fridges and the storage room is located in a separate area. When the shop assistant is in the storage room, he/she cannot see if there are clients at the counter.
There are several sensors to monitor the machines and collect data to improve the following processes:
- Cold chain management. Temperature sensors in the fridge will send an alert to the AGILE gateway when the temperature is not correct. AGILE will then send a signal to the display at the counter.
- Stock management. When dishes are being taken from the shelf, a distance sensor will detect when stock is running low and will send an alert to the AGILE gateway. AGILE will then send a signal to the display at the counter.
- Business continuity. There will be an electricity sensor that will control the power consumption. If there is a power outage, an alert will be sent to the display.
- Tracking business opening hours. Light sensors inside the fridges will monitor the shutter opening and closing sending signals to AGILE.
- Customer service. If the shop assistant is in the storage room, preparing some meals for example, he/she cannot see that there are customers waiting to be attended to. In this case, a presence sensor located at the counter will send an alert to AGILE which will then send a signal to a buzzer in the storage room.
Santi Ristol, Santi Ristol, Director of Mobility & e-Transactional services Worldline Iberia, stated:”Technology is already transforming the consumer behaviour, revolutionizing the way people interact with retailers and behave in retail spaces, creating new business opportunities. From the retailers’ perspective, the knowledge obtained with this technology will allow them to better understand their business and improve their services. This project takes an optimum approach to innovation, combining cost-efficient technologies that altogether provide high added value to our customers.”
For further information about the AGILE Project, please visit the official website: https://agile-iot.eu/
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry. Worldline delivers new-generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries, with over 45 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market. Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organized around three axes: Merchant Services, Mobility & e-Transactional Services, Financial Services including equensWorldline. Worldline employs more than 9,400 people worldwide, with estimated revenue of circa 1.6 billion euros on a yearly basis. Worldline is an Atos company. worldline.com
Pilar Hernández Caballero
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