Engage your clients with efficient messaging and secure document management
Meeting customer expectations in digital services is a major challenge for financial institutions today. In a time of exponential growth of messaging, customers continue to expect a personalized and fast response for each request. How can these customer expectations be met by institutions despite the decreasing availability of resources?
And you, how do you deal with re-creating customer trust and ultimately improving engagement?
equensWorldline supports you in this challenge with WL Trusted Interactions, an innovative client-advisor secure messaging solution that leverages semantic analysis, document sharing, team work collaboration, and workforce management to enhance digital interactions. During WL Trusted Interactions’ over 10-years history, the security of +15 million webmails has been guaranteed and thousands of advisors have been assisted during their daily work.
Modular, flexible and highly customizable, our solution can be deployed in a couple of months (SaaS delivery model) and cost-effectively (per-usage price model) into any banking environment.
Enhance your customers’ engagement
Provide them with a confidential communication channel for secure messaging and document sharing
Enable them to easily reach their advisor at any time, on any device and through any channel
- Customer experience
Give them more timely, reliable and personalized answers to their requests
- Customer web and mobile messaging front-end
- Security and confidentiality of data
- Project document sharing and validation
Boost your advisors’ productivity
Empower them with an effective toolbox increasing quality and efficiency in their daily work and help them to increase the number of customers’ touchpoints
Reinforce their team spirit, benefit from experts’ advice
- Intelligent routing
- Centralized and contextualized customer interactions
- Knowledge base
- Automated personalized answers fueled by semantic analysis
- Internal support requests, internal notes to strengthen teamwork
- Smart alerting
Control your costs and improve your activity
- Activity monitoring
Follow the evolution of your team efficiency and compare it to other teams
- Activity control
Optimize your team's workload and widely communicate with your customer base
- Security and confidentiality
Guarantee a high level of confidentiality and security to your customers
- Customized dashboards and reports
- Marketing and communication campaigns
- Balancing workload and absence management
- Tempering and supervision
- State-of-the art security features (data encryption, secured protocols, European datacenter….)
- GDPR compliant
Banque & Innovation 2017 Award
Our WL Trusted Interactions and our WL Authentication Process Management solutions, developed by equensWorldline, were awarded by Banque & Innovation 2017.
They trust us
Digital services - related solutions
Enables the bank to deliver personalized and insightful online banking experiences. Combined with WL Trusted Interactions, it simplifies request prequalification as well as post-treatment of a customer request.
To ensure your contact centers are always as efficient and accessible as possible, we designed a multi-channel Cloud-native solution enriching WL Trusted Interactions channels: voice, chat, SMS, social network, fax, and voice biometrics.
Provide your customers with a seamless digital experience with our dedicated solutions for Digital Identity, Digital Signature and Digital Documents Preservation. Combined with WL Trusted Interactions, WL Digitization enables a contract subscription 100% online.
Contact our expertLisa Hennebelle Product Manager
Since 2006, Lisa has handled various positions within Worldine such as IT project and team manager, business developer and bid manager. These roles led to her specialization in digital services and gave her all necessary skills and knowledge for the Product Manager position. She is currently responsible of WL Trusted Interactions product, focused on international banks and insurances companies.Mail Lisa