Engage your clients with efficient messaging and secure document management

Meeting customer expectations in digital services is a major challenge for financial institutions today. In a time of exponential growth of messaging, customers continue to expect a personalized and fast response for each request. How can these customer expectations be met by institutions despite the decreasing availability of resources?

And you, how do you deal with re-creating customer trust and ultimately improving engagement?

equensWorldline supports you in this challenge with WL Trusted Interactions, an innovative client-advisor secure messaging solution that leverages semantic analysis, document sharing, team work collaboration, and workforce management to enhance digital interactions. During WL Trusted Interactions’ over 10-years history, the security of +15 million webmails has been guaranteed and thousands of advisors have been assisted during their daily work.

Modular, flexible and highly customizable, our solution can be deployed in a couple of months (SaaS delivery model) and cost-effectively (per-usage price model) into any banking environment.

Enhance your customers’ engagement

  • Trust
    Provide them with a confidential communication channel for secure messaging and document sharing
  • Convenience
    Enable them to easily reach their advisor at any time, on any device and through any channel
  • Customer experience
    Give them more timely, reliable and personalized answers to their requests 
         
    Related features
  • Customer web and mobile messaging front-end
  • Security and confidentiality of data
  • Project document sharing and validation
  • Self-service

Boost your advisors’ productivity

  • Assistance
    Empower them with an effective toolbox increasing quality and efficiency in their daily work and help them to increase the number of customers’ touchpoints
  • Collaboration
    Reinforce their team spirit, benefit from experts’ advice 
     
      
      
    Related features
  • Intelligent routing
  • Centralized and contextualized customer interactions
  • Knowledge base
  • Automated personalized answers fueled by semantic analysis
  • Internal support requests, internal notes to strengthen teamwork
  • Smart alerting 

Control your costs and improve your activity 

  • Activity monitoring
    Follow the evolution of your team efficiency and compare it to other teams
  • Activity control
    Optimize your team's workload and widely communicate with your customer base
  • Security and confidentiality
    Guarantee a high level of confidentiality and security to your customers


Related features

  • Customized dashboards and reports
  • Marketing and communication campaigns
  • Balancing workload and absence management
  • Tempering and supervision
  • State-of-the art security features (data encryption, secured protocols, European datacenter….)
  • GDPR compliant

Banque & Innovation 2017 Award

Our WL Trusted Interactions and our WL Authentication Process Management solutions, developed by equensWorldline, were awarded by Banque & Innovation 2017. 

They trust us

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Digital services - related solutions 

WL Conversational platform

Enables the bank to deliver personalized and insightful online banking experiences. Combined with WL Trusted Interactions, it simplifies request prequalification as well as post-treatment of a customer request. 

WL Contact

To ensure your contact centers are always as efficient and accessible as possible, we designed a multi-channel Cloud-native solution enriching WL Trusted Interactions channels: voice, chat, SMS, social network, fax, and voice biometrics.  

WL Digitization

Provide your customers with a seamless digital experience with our dedicated solutions for Digital Identity, Digital Signature and Digital Documents Preservation. Combined with WL Trusted Interactions, WL Digitization enables a contract subscription 100% online. 

WL Trusted Interactions

Restore trust with your customers
Download the brochure