WL Trusted Interactions
Restore trust with your customersDownload the brochure
Meeting customer expectations in digital services is a major challenge for financial institutions today. In a time of exponential growth of messaging, customers continue to expect a personalized and fast response for each request. How can these customer expectations be met by institutions despite the decreasing availability of resources?
And you, how do you deal with re-creating customer trust and ultimately improving engagement?
equensWorldline supports you in this challenge with WL Trusted Interactions, an innovative client-advisor secure messaging solution that leverages semantic analysis, document sharing, team work collaboration, and workforce management to enhance digital interactions. During WL Trusted Interactions’ over 10-years history, the security of +15 million webmails has been guaranteed and thousands of advisors have been assisted during their daily work.
Modular, flexible and highly customizable, our solution can be deployed in a couple of months (SaaS delivery model) and cost-effectively (per-usage price model) into any banking environment.
Our WL Trusted Interactions and our WL Authentication Process Management solutions, developed by equensWorldline, were awarded by Banque & Innovation 2017.
Enables the bank to deliver personalized and insightful online banking experiences. Combined with WL Trusted Interactions, it simplifies request prequalification as well as post-treatment of a customer request.
To ensure your contact centers are always as efficient and accessible as possible, we designed a multi-channel Cloud-native solution enriching WL Trusted Interactions channels: voice, chat, SMS, social network, fax, and voice biometrics.
Provide your customers with a seamless digital experience with our dedicated solutions for Digital Identity, Digital Signature and Digital Documents Preservation. Combined with WL Trusted Interactions, WL Digitization enables a contract subscription 100% online.
Since 2006, Lisa has handled various positions within Worldine such as IT project and team manager, business developer and bid manager. These roles led to her specialization in digital services and gave her all necessary skills and knowledge for the Product Manager position. She is currently responsible of WL Trusted Interactions product, focused on international banks and insurances companies.Mail Lisa