Welcome

Welcome to Worldline – we’re glad to have you with us!

With your new payment terminal, you are ready to go immediately. Here you will find all essential information for a smooth and successful start – clear, structured and to the point.

Your quick start

End-of-day closing

Please perform the daily closing every day. This also ensures that security updates are installed automatically.

Payouts

Your settlements are usually paid out two business days after the transaction data has been transmitted. Faster payout models can be agreed upon contractually.

Settlement statements

Here you will find all details about your payments in a clear and structured overview.

myPortal

All important information about payments, settlements and reports can be found centrally in myPortal – including flexible filter functions.

Your most important tools

Settlements, payout details, transaction overviews and reports – all in one place.
 

myPortal Customer Portal

User manuals, documentation and guides for all terminals.

 

Download Center

Order consumables, accessories and promotional materials easily online.
 

Material Orders

Here you can notify us of changes such as location transfers, ownership changes or device sales.

Support & Contact

Your terminal can do more

Discover additional services that make your business even more profitable:

The right contact person

When contacting us, please have your contract partner number or terminal ID ready. This helps us support you quickly and efficiently.

Customer Services / Terminal Support

Customer Services
Monday - Friday: 08:00 AM - 05:30 PM 
Acceptance/Terminal Support
24/7 Service: Available around the clock

Tel: +41 848 83 20 00

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Sales



Monday - Friday 09:00am - 12.00pm / 1:30pm - 04.00pm




Tel: +41 848 66 33 33

Get in touch

Service & Repair

Monday - Thursday: 
08:00 AM - 12:00 PM /
01:00 PM - 05:00 PM
Friday: 08:00 AM - 12:00 PM /
01:00 PM - 04:30 PM

Please always send terminal returns and repairs to the following address, stating the terminal ID and the reason for return:

Worldline Schweiz AG
Ifangstrasse 11
8952 Schlieren
Switzerland

Find out more

Terminal Accessories

From paper rolls to cables: with just a few clicks, everything will be delivered straight to you.

Order accessories now

FAQs

  • Yes. The daily closing is necessary to ensure that your transactions are processed correctly and your terminal receives security updates.

  • Restart the device, check the power supply, and test the network connection. In the support section, you will find a step-by-step guide.

  • Usually two business days after the transaction data has been transmitted. Special payout models can be agreed upon contractually.

  • The full settlement statement is available in myPortal – including filter options and export functions.

  • First check the transaction overview in myPortal and verify whether a daily closing was performed. Otherwise, support will assist you.

  • Yes. Payments work either via QR code or the integrated NFC reader – depending on the activated payment methods (contract for payment acceptance / acquiring contract).

  • For amounts under CHF 80, no PIN is usually required. Simply hold the card or smartphone near the terminal.

  • Please notify us of any changes to your address, name/legal form, contact person, owner, bank details, or document header in writing using the change form.

  • Please inform us so we can correctly assign the terminal ID and ensure security standards are maintained. 

  • All manuals are available in the Download Center. 

  • You can reorder consumables and promotional materials directly in the online shop. 

  • Please have your contract number or terminal ID ready – this allows us to support you more quickly.

  • All contact options can be found in the support section at the bottom of this page.