Welcome

We look forward to welcoming you as a new customer and thank you for placing your trust in us. We make every effort to provide you with optimal service and support at all times.

We have summarised the most important information for you on this page.

Credit notices

Credits are usually paid two working days after delivery of the data (faster payments can be defined in the contract).

Remember to carry out the daily closing statement. Automatic security updates on the terminal are also carried out on when your terminal is connected to the Worldline server.

Your credit notice

The credit notice allows you to view payments in more detail.

The level of detail and the crediting frequency are defined in the contract and can be adjusted if necessary.

Customer portal

The most important information about credits can be found directly in myPortal. Use the various and complementary filter functions to get targeted analyses about the performance of your business in just a few clicks.

Don’t have access to myPortal yet?

Request access

Your payment terminal can do much more

Make cashless payments even more profitable thanks to innovative value-added solutions. Choose the services that suit your business model from our broad portfolio. We not only develop our own value-added services, but also work with numerous partner companies to offer you innovative and practical value-added solutions.

Find out more

The highest security standards are the norm for us

Important information about your security, how you can protect yourself and your customers from possible card misuse. Whether in a retail shop or in e-/m-commerce.

To the safety page

Material orders and contract changes

Ordering materials

Order everything you need to process cashless payments in just a few clicks. You will find consumables, such as paper rolls, as well as a broad range of advertising material and countless other products that make your work easier on our online shop.

Order now

All about a future change

Please let us know in writing if there is any change concerning ownership or location, or when involving device sales.

Apply for a change

Tips and tricks

Payments by smartphone

New means of payment, such as TWINT, Alipay, Apple Pay etc., are processed using the QR code or held up to the NFC reader.

The QR code automatically appears on the display. For sales staff, the payment process is exactly the same as for card payments. All payments by smartphone are contactless.

Cryptocurrencies also enjoy strong popularity as an alternative means of payment. With WL Crypto Payments you can provide your customers with a simple and fast way of paying with Bitcoin and Ethereum.

Contactless payments

All Worldline terminals have a contactless reader.

Amounts under CHF 80 do not generally require the buyer to enter the PIN number. This makes the sales process more convenient and faster for you and your customers.

Download Center

The most important information can be found in our Download centre.

This contains all the operating instructions, information for handling cashless payments and additional documentation about the services provided by Worldline.