Your Worldline Service & Repair Center

We make sure that your payment terminal is ready for use as quickly as possible

Quick service in the repair center:

You can have your terminal repaired within just 2 hours and take it straight back with you

Directly on site or by mail*:

We take care of your malfunction and reliably repair or replace defective payment terminals

_{*Terminal returns and repairs should always include the terminal ID and information on the reason for return.}

Upgrade to on-site service:

For an additional fee, we will offer you direct on-site service at any time

You can find us here

Worldline
Switzerland Ltd
Service & Repair Center
Ifangstrasse 11
8952 Schlieren

Check location in Google Maps

Opening hours

Monday - Thursday:
8 a.m. - 12 p.m.
1 p.m. - 5 p.m.

Friday:
8 a.m. - 12 p.m.
1 p.m. - 4:30 p.m.

Terminal support

0800 111 600

Your local experts for payment terminal service

Our experienced technicians in Schlieren (Switzerland) provide fast, reliable service for your payment terminals – professional, personal, and right on-site. Whether it’s a repair, device replacement or technical check: we’ll find the right solution for your needs. With years of hands-on experience and daily customer contact, we understand exactly what matters in your payment operations.

Terminal repairs made simple – your questions answered

Just drop by our Service & Repair Center in Schlieren with your faulty payment terminal. Our expert technicians will assess the issue right away. Most repairs take about two hours – you are welcome to wait in our cozy lobby or grab a coffee at the nearby bakery. Once the repair is done, we will call you – you can either take the device home or have it shipped to your address.
No appointment is necessary. However, we recommend calling our hotline first (0800 111 600). In many cases, our support team can solve the issue remotely – and if not, they will issue a service ticket for faster handling.
That depends on your service contract. For most customers, repairs are included at no extra charge. Without a contract, standard repair rates apply, depending on your terminal model. We are happy to give you a quote over the phone or in person.
No worries – if a repair is not possible, we will provide you with a fully functional replacement device, so you can get back to business without delay.
That is what we are here for. Our technicians will run a full diagnostic check, explain the issue clearly, and recommend the next steps.
We service all current payment terminals from Worldline (formerly SIX Payment Services) and Payone. If your device is part of a scheduled replacement due to expiring certifications, we will take care of that on the spot.
Absolutely. Just pack your terminal securely and include a brief description of the issue, your contact info, and the terminal ID. If you already have a service ticket number, include that too. Need the repaired device sent to a different address? Just let us know.
We usually repair and dispatch your device within one working day of receiving it.
Bring your terminal directly to our repair center – most issues are fixed within two hours. Drop-offs after 3:00 PM may be completed the next business day.
Please bring the full terminal setup, including any accessories like cables, chargers, or external printers. A short description of the error helps speed things up.
Yes – sending it by post is quick and convenient. Be sure to include the terminal ID and a short error description.
We will arrange a fast and easy replacement so you can continue taking payments without downtime.
Yes – we can send a technician directly to your business. This premium service is available for an extra fee. Just give us a call to arrange an appointment.
Call our expert team free of charge at 0800 111 600 – we are here to help.
Visit us at Ifangstrasse 11, 8952 Schlieren (ZH), just outside Zurich.
Monday to Thursday: 08:00–12:00 / 13:00–17:00
Friday: 08:00–12:00 / 13:00–16:30