Managing Your Personal Data & Privacy Choices

We are fully committed to protecting your privacy and helping you control your personal information. Under UK data protection laws, including the Data (Use and Access) Act, you have specific rights depending on how we use your data.

To help you take action quickly, this portal is divided into two sections. If you want to exercise your legal choices - such as asking for a copy of your files, changing your details, or deleting your information - please use Section 1 (Data Requests). If you believe your privacy has been compromised or we have mishandled your data, please use Section 2 (Data Protection Complaints) to trigger our formal internal investigation process.

  • You can actively manage your personal data using the legal rights listed below:

    • Right of Access: Request a complete copy of the personal data we hold about you.
    • Right to Rectification: Ask us to correct any inaccurate or incomplete information.
    • Right to Erasure: Request that we completely delete your data under certain legal conditions.
    • Right to Restriction: Ask us to temporarily freeze processing your data during a dispute.
    • Right to Portability: Move your data to another provider in a structured, machine-readable format.
    • Right to Object: Stop us from using your data for direct marketing or legitimate business interests.
    • Right to Withdraw Consent: Cancel your permission at any time if you previously gave us consent.

    Ready to submit a request? Please complete and submit our secure Data Subject Request Form

  • If you believe we have mishandled your data or breached privacy laws, you have a formal right to complain. In line with the Data (Use and Access) Act 2025, we provide clear, dedicated channels to resolve your issues:

    1. Prompt Acknowledgment: We will formally acknowledge your complaint within 30 days.
    2. Thorough Investigation: Our Data Protection Officer (DPO) will investigate your case without undue delay.

    Need to file a complaint? Please complete and submit our Data Protection Complaint Form below.

  • We always aim to resolve your concerns directly. However, you maintain a legal right to escalate your request or your formal complaint at any time to the UK's independent privacy regulator via the Information Commissioner’s Office (ICO) Website.

What Constitutes a Data Protection Complaint?

Do I Have a Data Protection Complaint?

It can be tricky to know what counts as a data protection issue. Here are everyday examples of clear privacy breaches that justify filing a formal complaint:

  • Unwanted Marketing: You keep receiving promotional emails or texts after opting out.
  • Inaccurate Records: You found an error in your personal details, and we failed or refused to correct it.
  • Data Breach: Your private files or financial details were accidentally emailed to a stranger.
  • Ignored Requests: You asked for a copy of your personal data, but we failed to respond within the legal deadline.
  • Unfair Use of Data: We collected or shared your sensitive health or financial data without your explicit permission.
  • Excessive Collection: We forced you to provide unnecessary personal information just to buy a basic product.
* Mandatory fields
Relation to Worldline

Please summarise what your topic is about in one sentence.

Please provide as much detail as possible to help our Data Protection Officer investigate your concern or locate your records.

Please describe what action you would like Worldline to take to resolve your complaint.

To protect your privacy, we must verify your identity before when can progress your complaint. Please upload acceptable evidence such as (a) Photo ID having your current address (example - driver’s license) or (b) Passport photo plus current Gas or Electric or Council tax bill. Please upload your files in PDF, JPG, or PNG format only. The maximum file size is 10 MB. Files that exceed this limit or are in unsupported formats cannot be uploaded.

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By submitting this form, you formally lodge an inquiry with the Worldline Data Protection Office. If this is a Data Protection Complaint, we will formally acknowledge receipt within 30 days and investigate your matter without undue delay.