The tourist season is upon us. For businesses in the Benelux, this means an increase in international visitors and therefore more payments with foreign cards. This is the perfect opportunity to optimize your service. With Dynamic Currency Conversion (DCC), a smart payment solution from Worldline, you offer your international customers a clear and familiar payment experience.
What is Dynamic Currency Conversion (DCC)?
Dynamic Currency Conversion (DCC) is a service on your payment terminal that offers international customers the choice to pay in their own currency. As soon as a foreign card (Visa, V Pay, MasterCard, or Maestro) is used, the terminal recognizes it. The customer is then given a clear choice: pay in Euros or in their home currency. Worldline supports over 40 currencies, allowing you to offer a global audience a service they instantly recognize and trust.
The Benefit for Your Customer: Full Transparency at Checkout
For tourists, there is nothing more frustrating than unexpected exchange rate costs on their bank statement. DCC completely eliminates this uncertainty. Instead of being confronted with their bank's conversion rate after the fact, customers using DCC see the exact amount in their own currency directly on your payment terminal, including the transparent exchange rate. This transparency makes the checkout process simple and reliable, which is essential for a positive customer experience.
With DCC | Without DCC | |
When does the customer see the final cost? | Before the payment | After the payment |
What does the customer see on the terminal? | The exact amount in their own currency + the exchange rate | The amount in euros—bank charges are only visible later |
Are there surprises on their bank statement? | No | Sometimes |
The Worldline Best Exchange Rate Guarantee
To complete this service, Worldline guarantees your customers the best possible exchange rate. Should a customer find a better rate from their own bank on the same day, we will refund the difference. You, the merchant, are not involved. This underscores the reliability of DCC as a payment solution.
The Benefit for Your Business: Build a Strong Reputation
By offering DCC, you invest in customer satisfaction. A seamless and transparent payment process is appreciated and leads to positive reviews and repeat customers. It shows that you care about your international customers, which strengthens your reputation. Moreover, the service is risk-free for you: you are fully protected against currency fluctuations and receive your payments in Euros as usual.
Why DCC from Worldline is the Right Choice
Worldline ensures a smooth activation of DCC on your existing terminal. You benefit from our expertise as a European market leader and the unique Best Exchange Rate Guarantee.
Frequently Asked Questions (FAQ)
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With a normal payment, the currency is converted afterward by the cardholder's bank, often with unclear fees. With DCC, the customer sees the conversion instantly on the terminal and knows exactly what they are paying.
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No, Worldline can easily activate DCC remotely on your existing payment terminal. No technical adjustments are needed.
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DCC works with the most common international cards, including Visa, V Pay, MasterCard, and Maestro.
Ready to improve your service?
Activate Worldline's DCC and offer your international customers a superior payment experience, just in time for the tourist season.