Alles über Ihr Saturn 1000F2 Portable Flex

Get started with Saturn 1000F2 Portable Flex

Here you will find all information

Get started with your terminal

Most important functions

1. Transactions
Main menu for all payment functions.

2. Balances
Daily closing after your business closes or when a shift changes.

3. Queries
Information about the status of various operations along with exchange rates and transaction logs.

4. Settings
Configure the terminal language, network setup and Android settings.

5. Setup (terminal password required)
Technical operations on the terminal including troubleshooting by our service technicians.

 

Download Quick Guide

You received your terminal and want to find out more about its various functions and options?

Not a problem. Simply click on the link provided and download the Quick Guide. You can find out everything you need to know here, from the booking to the daily closing.

How to take payments with your Saturn 1000F2 Portable Flex

Cancel the last transaction

Keep track of your transactions with myPortal

myPortal

With the free online customer portal, you always keep your cashless transactions and withdrawals under control. myPortal also offers you many important details about your terminals. You will receive your myPortal access data by e-mail. 

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Want to accept other means of payment?

For more information on the means of payment, click on the respective payment method.

Q&A

Transactions/ Card acceptance

  • Yes, Saturn 1000F2 Portable Flex has a handy tip function that proactively asks for a tip before each transaction. This is then shown separately on the receipt after the transaction. 

    Please contact our customer service team at customerservices@worldline.com to activate the function. 

  • You have access to all cashless payments around the clock in myPortal.The online customer portal offers you a structured overview of your transactions and payments. All information is also available as a download. Numerous filter functions allow you to search for individual transactions and details. In addition, myPortal supports the financial reconciliation processes between credits, transactions and your accounting.

  • Yes, you can also accept PostFinance payments. Please note that you need an additional contract with PostFinance AG for the PostFinance Card. You can find more information at the Website of PostFinance or you can contact PostFinance directly on +41 58 667 98 74/at aqs@postfinance.ch.

    As soon as the additional agreement has been made, please contact our customer service team at customerservices@worldline.com so they can activate the other means of payment on your terminal.

  • Yes, you can also accept payments with American Express. Please note that you need an additional contract with Swisscard to do so. If you are interested in accepting American Express, please contact us at customerservices@worldline.com.

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  • Yes, you can also accept payments with WeChat Pay. Please note that you need an additional contract with us to do so. If you are interested in accepting WeChat Pay, please contact us at customerservices@worldline.com

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  • You can also accept other local means of payment.To do this, however, you need to enter into an agreement directly with the respective card brand. Please contact the respective card brand required. As soon as the additional agreement has been made, please contact our customer service team at customerservices@worldline.com so they can activate the other means of payment on your terminal.

  • With Dynamic Currency Conversion (DCC), your customers can easily pay in their card currency. This service allows you to offer your customers real added value and to secure attractive commission for every transaction.

  • Daily closing is used to deliver and finalise all transactions made. Daily closing should be carried out at least once per day, preferably when your business has closed for the day. Payment is made to your bank account 2–3 working days after daily closing has been carried out.

  • Yes, daily closing can also be carried out automatically. It is important that the payment terminal is always on. To activate automatic daily closing, contact our customer service team at customerservices@worldline.com. Please send the Terminal ID (TID) and the time you want automatic daily closing to be carried out.

  • The best and fastest charging performance is achieved using the charging cradle that is included in the box.

Troubleshooting

  • Turn the payment terminal off using the <Power> button on the left side of the terminal and turn it on again using the same button. If this manipulation does not help solve your problem, please contact our customer service at customerservices@worldline.com.

  • Make sure that the cables are adjusted properly and that you are not using a USB-C charger from any other device (like e.g. your smartphone or tablet). The optimum way to charge your terminal is by using the charging base that is included in the delivery package.

In case I have any questions, where can I go to?

If you have any further questions after purchasing your terminal, please feel free to contact our Customer Service at any time by clicking on "Contact" or calling +41 848 83 20 00.

You can also find more information about your transactions in our free customer portal myPortal.