Sanitas and Worldline

01 / 10 / 2022

Customer requirements met through innovation


Pay outstanding bills and premium bills by credit card or TWINT easily, quickly and securely? From now on, nothing is impossible anymore.

A dollop of innovation, please

For Sanitas, one thing is clear: access to healthcare needs to be as easy as possible for customers. When it comes to trends, the Swiss health insurer always has its finger on the pulse, striving to surprise with its innovative health products and services. Health is the most valuable commodity and digitisation is more than just a buzzword. However, an optimised online payment experience for customers is far from standard in the Swiss insurance industry. Together with Worldline Sanitas is taking on a pioneering role with Worldline.

The joint solution

To align themselves to customer needs, Sanitas determined customer requirements in a representative survey before the project phase began. The survey showed a clear leaning towards paying with new payment methods. This great potential in improving the online payment experience formed the basis for the successful collaboration with Worldline.

As a European market leader in the field of payment transactions and transaction services, Worldline is the preferred partner for Sanitas. The complete solution for credit cards and TWINT processing was developed together. The solution required storing card data in a completely secure environment. Saferpay’s PCI DSS certification requirement was met in full by Worldline.

Source: Sanitas
The Sanitas Portal app now offers ‘credit card’ and ‘TWINT’ as a means of payment. After selecting the method, the customer is redirected to the Saferpay payment system.


With the new solution (focus on online customer experience) in place, card data is also automatically stored for recurring charges. Therefore it is very easy to manage information within the app.

“In the course of evaluating the Sanitas digitisation project, we were invited to put forward an offer. The clear and well-researched expectations of Sanitas allowed both parties to have a strongly solution-based exchange from the very beginning. The constant, personal communication with various stakeholders helped us to run the project successfully within the set time frame. We are very proud to have contributed to the success of this great and ambitious project with our payment solution.”

Noël Martin, Senior Area Relationship Manager for E-Commerce at Worldline.

With the new payment process, Sanitas offers real added value for existing customers and people who want to become customers. Once again, the Swiss health insurer is living up to its pioneering role in the insurance industry together with Worldline.


Something we’re proud of: Sanitas customer feedback

"Paying via credit card and TWINT when online shopping is something people have been used to for a long time. It’s easy and it’s quick. We are proud that we are the first health insurer in Switzerland to now be able to offer our customers these payment options in an insurance setting. The settlement process has been made even simpler for our customers and we are happy to have Worldline on our side as an experienced partner. It’s only thanks to the easy and close collaboration between Worldline and Sanitas that we’ve been able to realise this project within a short space of time."

Alain Kamm, Project Manager, Sanitas

About Sanitas

The Sanitas Group ( runs a basic insurance business (Sanitas Grundversicherungen AG, Compact Grundversicherungen AG) as well as a supplementary insurance business (Sanitas Privatversicherungen AG). With around 835,000 insured persons and a premium volume of CHF 2.9 billion, Sanitas is one of the largest health insurers in Switzerland.

Did you know?

  • Worldline is PCI DSS-compliant and offers maximum data security within the industry
  • Worldline saves card data in a unique, central and highly secure database
  • Worldline processes individual strategies to offer each customer the best solution
  • Worldline combines payment services, acquiring and reporting in one complete solution.

Which payment solution is right for you?

Our experts would be happy to advise you.

Switzerland/International: +41 58 399 9232