Evolutions in finance: five key takeaways from Sibos 2023

27 / 09 / 2023

With Sibos 2023 already at an end, it’s time to look back at this year’s key takeaways from the inspirational session programme.

woman standing in the street surrounded by crowd city blur

This year, like previous editions, brought together leaders, innovators, and experts from the financial industry to discuss the latest trends, challenges, and opportunities shaping the future of banking and finance. They covered a wide range of topics and in this blog, we delve into the five key takeaways from our coverage of this year's Sibos event, and explore how they are shaping the financial landscape.

1. Enhanced fraud management is paramount
Fraud remains a persistent challenge in the financial industry, and Sibos 2023 highlighted the growing importance of enhanced fraud management solutions. Financial institutions are increasingly leveraging advanced technologies, such as artificial intelligence (AI) and machine learning, to detect and prevent fraudulent activities in real-time. These technologies enable the analysis of vast amounts of data to identify unusual patterns and anomalies, helping to protect both businesses and consumers. Sibos 2023 featured in-depth discussion of cutting-edge fraud management tools that are becoming indispensable in the fight against financial crime.

2. Generative AI revolutionises banking
Generative AI, a subset of AI that involves generating content, such as text, images, and even financial models, is transforming the banking sector. It enables banks to automate processes, create personalised customer experiences, and develop predictive models for risk assessment. At Sibos 2023, experts discussed how generative AI is being used to automate customer service through chatbots, streamline back-office operations, and even predict market trends. Banks are increasingly recognising the potential of generative AI to drive efficiency and innovation throughout their operations.

3. CBDCs gain momentum
The rise of CBDCs remains a hot topic. These digital currencies, issued and regulated by central banks, have the potential to reshape the financial landscape. Discussion revolved around the benefits and challenges of CBDC adoption, including improved cross-border payments, financial inclusion, and reduced fraud. As central banks around the world explore the development of CBDCs, Sibos provided a platform to share insights and experiences, paving the way for a future where digital currencies play a central role in the global economy.

4. Cross-border payments evolve for the digital age
Cross-border payments have traditionally been slow, costly, and plagued by inefficiencies. However, Sibos 2023 showcased the ongoing evolution of cross-border payments, driven by emerging technologies and collaborative efforts. Blockchain and distributed ledger technology (DLT) are playing a pivotal role in making cross-border transactions faster, more transparent, and more cost-effective. Additionally, real-time payment networks are gaining traction, enabling businesses and individuals to send money across borders instantaneously. The conference emphasised the importance of these innovations in facilitating global trade and financial inclusion.

5. Digital and instant payments redefine customer expectations
The shift towards digital and instant payments is fundamentally changing the way consumers and businesses interact with money. Sibos 2023 highlighted how these payment methods are reshaping customer expectations for speed, convenience, and security. Mobile wallets, contactless payments, and peer-to-peer (P2P) payment platforms are becoming ubiquitous, and financial institutions are adapting to meet the demand for seamless digital payment experiences. The conference emphasised the need for continuous innovation in this space to keep pace with evolving customer preferences.

The range of discussion at Sibos 2023 was a testament to the rapid transformation occurring in the financial industry. From combating fraud with advanced technologies to exploring the potential of CBDCs and harnessing the power of generative AI, all panelists offered valuable insights into the future of banking and finance. As cross-border payments become more efficient and digital payments redefine customer expectations, the financial landscape is evolving at an unprecedented pace. Perhaps the most important takeaway from this year’s coverage was the increased importance of staying at the forefront of innovation to thrive in this ever-changing industry.

Paul Jennekens

Paul Jennekens

Head of Marketing, Worldline Financial Services
Paul has been working for this company since 2006. He has gained extensive experience in the payments field in various roles including Head of Product Management. In his current role as Head of Marketing at Worldline Financial Services, he is responsible for developing and implementing the marketing strategy and tactics with the main objective of becoming the leading payment processor towards financial institutions in Europe and beyond.