ING Germany successfully migrates to Worldline's state-of-the-art issuing platform

25 / 09 / 2024

In the continuously evolving issuing market, digitisation and modernisation are key to stay on top of the competition. Innovation and state-of-the art technology are crucial to keep abreast of new developments and to provide the best possible payment services towards customers. In this context, ING Germany decided to migrate its Visa Debit card portfolio to Worldline’s best-in-class, host-free, fully digital platform. This migration was recently finalized successfully, a milestone that underlines the long partnership between the two companies.

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woman sat with a laptop and paid with a credit card in a coffee shop

The new platform reflects Worldline's innovative strategy in the payments industry, offering an infrastructure that is designed to meet future market demands. The platform enables ING Germany to operate more efficiently, reducing complexity with a host-free environment while enhancing scalability across both local and European markets. This migration allows ING Germany to leverage a seamless digital value chain, linking card-based payment transactions with digital banking services for an integrated and efficient customer experience.

Thorben Wegner, Head of Cards at ING Germany, says: "We are really happy with the successful migration to Worldline's Andromeda platform. The key success factor for this seamless and fast transition was the joining of forces of our team and the proven migration experts at Worldline. We now already see the new opportunities opened by Andromeda: an all-in-one, fully digital platform solution guaranteeing scalability and supporting our innovation pipeline. This will allow us to offer our customers an even more efficient and elevated card issuance experience."

Worldline’s state-of-the-art platform brings several advantages, from operational efficiency to enhanced autonomy. Its self-service capabilities allow customers to maintain and manage products more independently, reducing the need for complex programming and offering greater control over product updates.

With the launch of this new platform, Worldline has opened a new chapter in the digital payments landscape. The platform is designed to future-proof organizations by providing comprehensive support for a fully digital customer experience. Features such as parameterization instead of programming, provide added value by streamlining processes and enabling greater efficiency in product maintenance.

Sheri Brandon, Head of New Business, Financial Services at Worldline, states: “This migration is part of Worldline’s broader initiative to modernize card issuance for our clients across Europe. We are convinced that ING Germany's successful migration will serve as an example for others in the market. The strong, steadfast collaboration between the two companies has been key to this achievement.”

This successful migration underlines Worldline’s commitment to innovation and its ability to deliver complex projects seamlessly. The apparent benefits this transition brings for ING Germany, showcase the power of digital transformation in today’s financial services market. As more clients follow ING Germany's way, Worldline's proven ability to manage these large-scale transformations will help shape the future of card issuance and digital payments across Europe.

Interested to learn more? Worldline Issuing solutions

Paul Jennekens

Paul Jennekens

Head of Marketing, Worldline Financial Services
Paul has been working for this company since 2006. He has gained extensive experience in the payments field in various roles including Head of Product Management. In his current role as Head of Marketing at Worldline Financial Services, he is responsible for developing and implementing the marketing strategy and tactics with the main objective of becoming the leading payment processor towards financial institutions in Europe and beyond.
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