Worldline teams up with Microsoft to futureproof online businesses against fraud

Online fraud increased significantly during the recent pandemic and economic downturn, with losses of an estimated $12 billion worldwide. It is not only widespread, but increasingly sophisticated, as the recent cyber-attack on Colonial Pipeline has shown. Fortunately, criminals often leave traceable ‘fingerprints’ on fraudulent transactions. Screening every transaction to determine whether there were any signs of fraudulent activity present would be impossible without technology such as the adaptive artificial intelligence (AI) that powers Microsoft Dynamics 365 Fraud Protection.

Dynamics 365 is a large portfolio of enterprise-level products covering sales, marketing, finance, commerce, supply chain, HR and more, including Fraud Protection. The integration will also enable a mixture of pre-set fraud controls and adaptive AI that can learn to better identify fraud both on a client’s own site and as part of a globe-spanning fraud protection network. Worldline’s clients will be able to see Dynamics 365 Fraud Protection working in real time thanks to an intuitive user interface (UI), and users can easily balance fraud prevention with customer friction through a comprehensive dashboard that analyses false positives, optimizes rules to increase acceptance, and uses a virtual fraud analyst interface to calculate risk appetite to balance customer friction and fraud catch rate.

Panteha Pedram, Director of Fraud and Risk Products at Worldline: “Microsoft are world leaders across dozens of digital industries, and after extensive reviews of the available anti-fraud solutions we have found that they are the ideal partner to bring fraud prevention technology to all of our customers. We take fraud extremely seriously, and because of the size of our client-base and the power of Microsoft’s solution we are confident that we will make a sizable dent in online fraud and futureproof online businesses.”

Robin Brenner, Sr. Director of Dynamics 365 Fraud Protection at Microsoft: “Worldline is a global leader in payments and transactional services, and Microsoft looks forward to partnering with them to bring our modern, cloud-native fraud protection solution to their global customer base.  Dynamics 365 Fraud Protection builds upon the technology that protects Microsoft’s businesses, from Azure to Xbox, and combines advanced adaptive AI with a global fraud protection network spanning millions of users, to help businesses combat both criminal and friendly fraud, while maximizing profits. The specialized integration between Worldline and Microsoft will evolve the landscape for payments and transactional services and bring the best of both worlds to our customers.” 

Worldline and Microsoft have made significant investments to create a truly specialized solution, integrating Dynamics 365 into Worldline’s global Merchant Services platform. This will allow any of Worldline’s customers to start using it without the need to spend time on deployment or onboarding, meaning a seamless integration and no impact to the customer experience.

About Worldline

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2020 Worldline generated a proforma revenue of 4.8 billion euros. worldline.com

Press Contacts

Susanne Stöger
T +43 1 71701 6524
E susanne.stoeger@worldline.com

Hélène Carlander
T +33 07 72 25 96 04
E helene.carlander@worldline.com