Corporate Social Responsibility

Happy kid in a green park with a tall building behind

We design and operate payment solutions that help businesses thrive in a secure, trusted environment. Guided by our Trust 2030 Corporate Social Responsibility roadmap, our ambition is to be the trusted European payments partner that enables sustainable economic growth - for businesses, for societies, for everyone we serve.

CSR-diverse-group-of-worldliners-smiling-during-standup-meeting-with-computer

Trust 2030, our journey to the future

Worldline is proud to reaffirm its commitment to Corporate Social Responsibility (CSR). Since 2015, Worldline has deployed an ambitious environmental, social and governance (ESG) roadmap through Trust 2020, Trust 2025 and now Trust 2030, our new CSR 5-year transformation plan designed to ensure responsible practices across our company.

6 commitments for 2030

Guarantee delivery excellence and enhance customer experience

Endorse ethics and confidence in all our activies

Foster people development, skills development and engagement

Promote fairness, diversity and inclusion to boost equality and performance

Strengthen sustainable procurement practices amongst our suppliers

Contribute to carbon neutrality

By 2030, climate commitments become non-negotiable. We want to help our customers meet them. Every solution we eco-design aims to cut their carbon footprint, because sustainable growth only works when we move together.

Sébastien Mandron, Chief Sustainability Officer

Thomas Melly, Managing Director Skilifts Grimentz-Zinal

How we track our non-financial performance

We want to accelerate our progress in responding to the CSR challenges faced by our company, our customers and society as a whole. We have set ourselves 9 ambitious targets in our priority areas that we are working to achieve by 2030.

Trust 2030 targets

Domain	Indicator	2030 Target
Quality & Customer satisfaction	1- Quality score – Contracts’ services availability & response 2- Customer Net Promoter Score	99,9900% 37,5
Payment Integrity	3- Percentage of employees in sensitive roles completing annual and updated payment integrity training	100%
Attraction & Retention, Training & Skills development	4- Training hours per employee 5- Employee engagement score	32h 70%
Inclusion & Diversity	6- Percentage of women in management positions (level 15 and above)	33%
Information security	7- Percentage of significant security incident responses compliant with Worldline security policy	100%
Relationship with suppliers	8- Percentage of all expenses assessed by an independent extra-financial third-party assessor	80%
Climate change mitigation	9- CO2 emissions reduction (scope 1 & 2) compared to 2022	-42%

Access our 2025 Sustainability Report

Performance & growth through efficiency

89% of our employees have a positive perception of diversity at Worldline

100% CO2eq emissions offset for scopes 1, 2, 3.6

Green IT initiatives deployed to reduce CO2 emissions from digital solutions provided to customers

€571K donated to support social and philanthropic causes

Our recognised commitments

In 2025, Worldline continued to be recognised as a leader in its sector by the principal non-financial ratings agencies.

A

84/ 100

B-

70/100

A

Sustainable Procurement Label (aligned with ISO 20400 norm)

Worldline was also recognised by TIME, in partnership with Statista, as one of the World’s Most Sustainable Companies of 2025, included in the 1st decile, with a score of 76.6/100.

How do we accelerate green payments?

Get our study for stats and insights on the CO₂ footprint of our payment systems and how we can collectively further optimise it.

Our UN Global Compact commitment

We participate in the United Nations Global Compact initiative, committing to align our business with its ten principles on human rights, labour, environment, and anti-corruption. This commitment means we're building operations you can trust - and supporting the Sustainable Development Goals that matter to your business.

Learn the ten UN Global Compact principles

We want to have a positive impact on society

To maximise the positive impact of our philanthropic actions, we have created the Worldline Corporate Foundation in 2023.

The Foundation provides a framework to support our contribution to social transformation through global partnerships, local Share&Care campaigns in Europe, and collective solidarity actions.

By facilitating our commitment to philanthropic causes, the Worldline Foundation aims to inspire the Worldliners of today and tomorrow to come together for the common good.

To learn more about the Worldline Foundation:

Worldline Foundation

Statements & policies

Discover Worldline's statements, policies and reports.

How we make a difference