The importance of customer experience | Podcast

14 / 01 / 2022

In this episode of our podcast series “Navigating digital payments”, we discuss customer experience with Chris Baumann, Head of Digitalisation and Innovation for Worldline’s Merchant Services.

img full young man using credit card reader at coffee shop counter

We ask why customer experience is important, how it impacts consumer behaviour and churn, terminology and what the future trends in customer experience will be.

Each episode of season 1 of Navigating Digital Payments is based on a chapter from the 2021 report published by the Worldline Discovery Hub.

To send us feedback or let us know which topics you would like us to cover in future episodes, you can send an email to

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