The Payments Digital Divide Survey | Infographic

17 / 10 / 2022

How to help people board the digital payments train?

Close up of the Payment Digital infographic

Following their Payments Digital Divide survey, the Discovery Hub reveals the key actions for the payment industry to help people to board the digital payments train:


  • The generational cliff-edge for cash and why some people still prefer to pay with it
  • Which digital payment methods people currently prefer
  • How perceived benefits lead people to choose particular payment methods
  • Whether mobile payments can bridge the payments digital divide, or whether they will be leapfrogged by new, alternative payment methods
  • The link between adoption of digital payments and wider innovations in retail and banking
  • People’s attitudes towards digital currencies and what will be needed for them to succeed