Futuring Payments - Edition #5

The first section of our magazine explores several ways to achieve a more personalised customer experience. Through our expert Worldline contributors, topics including embedded finance and banking as a service, privacy and transparency, embracing enhanced customer service and social implications of autonomous payments are discussed in detail. The vital thing to take from all the articles is the importance of being prepared for change, embracing technological innovations and collaborating across the entire chain to create impactful solutions and products that truly match customers' and merchants' needs.

The question of what the new world needs is explored throughout the second section of the magazine with the overarching message of 'necessary' running through all four articles. From sustainability and greener payments to acknowledging social issues and endeavouring to do better across all areas, businesses are increasingly expected to drive positive change and work towards a better world.

Throughout the final six articles of this edition, a common theme serves as the foundation of each discussion: The future. Where will current trends take the payments industry? What action needs to be taken now to take advantage of this future? How might technological innovation impact society and steer consumption habits and payments?

The future is a hot topic across all sectors, with global sustainability goals and a broader shift towards ESG policies and future-proof ways of working.

For the payments industry, this is no different. The topics covered in this final theme are all going to touch everyone's lives, so, in that way, they are incredibly significant.

We hope that you will enjoy reading this year’s edition of Futuring Payments!