How to elevate customer experience and payment in vending in the New Normal?

02 / 05 / 2022

The COVID pandemic transformed nearly every aspect of our world. Living through a global pandemic has driven dramatic shifts in our work, social interaction, childcare, and purchasing behaviour.

1 min.

Payments Trends & Data Business insights Customer experience
Man holding the How to elevate customer experience and payment in vending in the New Normal? white paper

The vending industry has not been immune to the changes brought on by the COVID-19 pandemic. In fact it was directly hit since most workplaces around the world shut down. Now that the pandemic appears over, it nonetheless looks like office life will never be the same again. This can be a source of great uncertainty for the vending industry in Europe when 80% of machines are located in the workplace.
 
Most remote employees say they want to choose where they work, with many preferring a flexible mix of office and home. That is a profound shift in attitude and companies and the players within this ecosystem will need to grapple with this change.
 
In this report, we explore the most significant trends and customer expectations impacting payment and vending in the “new normal” and identify the way it will reshape our industry.

Download the white paper