How Worldline is helping Michel Reybier revolutionise the restaurant experience.

Serving up digital innovation.

Michel Reybier Hospitality is an exclusive hotel chain with 15 properties in France, Great Britain and Switzerland focused on offering the best customer experience to its guests. The team at Michel Reybier was looking for a payment provider to support them with an end-to-end hospitality-tailored solution that could address the specific needs of day-to-day hotel activity, incorporating digitalisation in all aspects of the exclusive services it provides to customers.

Michel Reybier Hospitality was eager, in particular, to provide the best guest experience possible in terms of speed and convenience with regard to its restaurants. The goal was to innovate with digitalisation in order to optimise and improve the guest experience, since many consumers today prefer not to call a restaurant to book a table or to wait for the bill at the end of a meal.

Key benefits across the business.

• A payment solution integrated with all Michel Reybier Hospitality systems and daily business activities, reducing manual work and keying errors.
•  Increased back-office efficiency thanks to a powerful reporting tool, myPortal, that grants users access to customised transaction reports, dashboards, financial reconciliation, and an overview of the entire terminal infrastructure.
  
• An enhanced guest experience due to the acceptance of all preferred payment methods and mobile wallets.
  
• A high-end user experience in hotel restaurants thanks to a cutting-edge app that facilitates the customer journey from booking to payment.
  
• Close-contact support from Worldline during the onboarding process.