The world after COVID-19

The immediate impacts of the crisis include digitisation, an increase in online retail, the acceleration of cashless payments, and a rise in omnichannel. The key lasting impacts, meanwhile, range from new attitudes to environmental sustainability and data privacy, through to the adaptation of supply chains and cost-management. By understanding these lasting impacts, we reach conclusions about which technologies will see accelerated relevance, and how organisations can prepare for these changes by adapting their strategies now.