Thousands of customer questions. Instant answers.
Your customers have so many questions every day. Wouldn’t it be great if these could be answered without requiring time from your customer service team? Worldline Conversational Platform is a digital customer service solution to make that ambition a reality. It facilitates automated answers for almost all customer queries, so you can give your customers the answers they need, when they need them. Plus, it’s a brilliant opportunity to provide value-added services and improve customer experience.
Welcome to effective customer management.
Simple. Efficient. On-brand. Our chatbot is designed to revolutionise the way you serve your customers. Watch the video to see this digital customer service solution in action.
Smart customer service
With over 90% of questions recognised by our chatbot, no query is too complex. You’ll find that your customers can self-serve to find almost all the answers they need, saving your advisors from monotonous tasks that can be solved automatically. And for any questions that can’t be answered, your advisors can step in. Discover more below.
Boost your business with bots and virtual assistants | InfographicWant to know how to reduce fraud and allow banks and merchants to reduce the abandonment rate?Learn more Opens in a new tab
Bridging human and digital experiences in banking | White paperCheck out our paper on Bridging human and digital experiences in banking, highlighting the knock-on effect of digitally enabled markets.Learn more Opens in a new tab
Tips On How To Design A Chatbot ConversationWhy do they seem limited, and how can we make them (almost!) as effective as a human? Here are some tips on How To Design A Chatbot Conversation.Learn more Opens in a new tab
Subscribe to the Worldline Financial Services newsletter.
Why choose Worldline?
You might also be interested in
ContactA suite of digital products that make customer communications effortless – and more rewarding.Learn more
Trusted InteractionsTrusted Interactions is an innovative client-advisor secure multi-channel messaging solution that assists bank advisors in their daily work to improve customers satisfaction and loyalty.Learn more
Mobile BankingA catalogue of mobile banking solutions and services to build a unique customer experience. A banking app that can be used on any device and for any platform (iOS, Android or Responsive Web Design).Learn more
e-SignA modular and customizable solution for digital onboarding and contract signature. End-to-end solution covering ID verification, e-signature and e-archiving.Learn more
Open Banking SolutionsDiscover our Open Banking solutions and open banking API providers. Turn financial data into value-added services with Open Banking PSD2.Learn more