Bridging human and digital experiences in banking

01 / 09 / 2021

We examine how digitally-enabled markets influence consumer expectations and delve into the preferred methods of interactions in banking.

1 min.

Banking Open banking Customer experience
Man reading a tablet showing bridging human digital experiences whitepaper

Banking customers are increasingly exploring advanced online features and are getting quite comfortable with the idea of hybrid interaction models. For banks this means that the variety and possibilities of interaction models are virtually endless when combining the knowledge and expertise of a trusted advisor with the power of new technologies – such as Conversational or Open Banking. All of this helps to create advanced digital experiences in banking.

We share some insights on the rationale for change and the wealth of opportunities on the horizon.

Download the whitepaper

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