Environmental energy policy
How we make a difference
Our CSR commitment
6 commitments for 2030
By 2030, climate commitments become non-negotiable. We want to help our customers meet them. Every solution we eco-design aims to cut their carbon footprint, because sustainable growth only works when we move together.
Sébastien Mandron, Chief Sustainability Officer
How we track our non-financial performance
We want to accelerate our progress in responding to the CSR challenges faced by our company, our customers and society as a whole. We have set ourselves 9 ambitious targets in our priority areas that we are working to achieve by 2030.
Trust 2030 targets
| Domain | Indicator | 2030 Target |
|---|---|---|
| Quality & Customer satisfaction | 1- Quality score – Contracts’ services availability & response 2- Customer Net Promoter Score | 99,9900% 37,5 |
| Payment Integrity | 3- Percentage of employees in sensitive roles completing annual and updated payment integrity training | 100% |
| Attraction & Retention, Training & Skills development | 4- Training hours per employee 5- Employee engagement score | 32h 70% |
| Inclusion & Diversity | 6- Percentage of women in management positions (level 15 and above) | 33% |
| Information security | 7- Percentage of significant security incident responses compliant with Worldline security policy | 100% |
| Relationship with suppliers | 8- Percentage of all expenses assessed by an independent extra-financial third-party assessor | 80% |
| Climate change mitigation | 9- CO2 emissions reduction (scope 1 & 2) compared to 2022 | -42% |
Performance & growth through efficiency
Our recognised commitments
In 2025, Worldline continued to be recognised as a leader in its sector by the principal non-financial ratings agencies.
Worldline was also recognised by TIME, in partnership with Statista, as one of the World’s Most Sustainable Companies of 2025, included in the 1st decile, with a score of 76.6/100.
How do we accelerate green payments?
Get our study for stats and insights on the CO₂ footprint of our payment systems and how we can collectively further optimise it.
Our UN Global Compact commitment
We participate in the United Nations Global Compact initiative, committing to align our business with its ten principles on human rights, labour, environment, and anti-corruption. This commitment means we're building operations you can trust - and supporting the Sustainable Development Goals that matter to your business.
Statements & policies
Discover Worldline's statements, policies and reports.