Terms & Conditions for Products

  • This Merchant Agreement is a template version of the tripartite agreement entered into between you (the Merchant) and Paymark Limited trading as Worldline NZ (Worldline NZ), an incorporated company with its registered office at Level 2, 162 Victoria Street West, Auckland 1010, and your bank. It applies to your use of the Worldline NZ System (as defined in the Merchant Agreement) solely in the event that you are unable to access a copy of the executed tripartite agreement entered into between you, your bank and Worldline NZ in respect of Worldline NZ's services.  

    Standby service fee for temporary, seasonal merchants or those impacted by COVID-19 lockdown

    A merchant can choose to put their terminal on standby, where the terminal remains connected to the Worldline NZ system but is not actively transacting (the standby service) for up to six months (the standby service period). The fee is $30.00 (plus GST) per six months per terminal (the standby service fee).  The standby service fee is payable upfront and on notification by you that the standby service is required.

    After the standby service period, the terminal is automatically returned to full service thereby attracting the standard merchant Administration Fee (in accordance with the Merchant Agreement). Should you wish to continue the standby service for a further standby service period, you must notify Worldline NZ prior to the initial standby service period ending, and pay a further standby service fee upfront for a further six months. Should you choose to end the standby service earlier than six months, you agree that you are not entitled to a refund of the standby service fee or part there-of.

    Refund Facility

    When a refund facility has been requested by the Bank, Worldline NZ will send a refund card via courier to allow the Merchant to process a refund using the Terminal. A courier fee of $7.50 (plus GST) applies. If a replacement refund card is required, Worldline NZ will charge the Merchant $2.50 (plus GST) per card in addition to the above courier fee.

    Historical Merchant Agreement for EFTPOS Services

    View the Merchant Agreement valid till 30 June 2022.

  • Version dated 1 August 2020

    Introduction:
    1.1 These Terms apply to the registration for and use of the following products or services provided by Worldline NZ at no cost to Merchant customers in New Zealand via an online dashboard or portal (“Portals”):
    • Insights
    • MyPaymark

    1.2 In these Terms, “you” or “your” means a Merchant that has registered to use a Portal.
    “Worldline NZ” “we” or “our” refers to Worldline NZ. All other capitalised words used in these Terms are defined in Clause 17 unless the context otherwise requires.

    1.3 These Terms apply to use of a Portal and are in addition to any other agreements you have with Worldline NZ. In the event of any conflict or inconsistency between these Terms and your existing agreements with Worldline NZ, these Terms will prevail to the extent of such conflict or inconsistency in relation to the use of a Portal.

    Acceptance:
    2.1 By registering for and using a Portal you acknowledge that: (a) you have read, understood and agree to be bound by these Terms. If you do not agree to the Terms, you must immediately cease using the relevant Portal; (b) you have the authority to act on behalf of any person or entity for whom you are registering to use the Portal and that person or entity shall be bound to comply with these Terms.

    2.2 These Terms also apply to use of a Portal by any person nominated by a Merchant to use the Portal on behalf of that Merchant (each a “User”).

    Amendments:
    3.1 Worldline NZ may change these Terms at any time by posting amended Terms on the Worldline NZ Website. The amended Terms will be effective from the time posted and it is the responsibility of the Merchant and each User to be familiar with the latest Terms. The continued use of a Portal represents agreement to be bound by any amended Terms.

    Licence to use Portal:
    4.1 In consideration of your agreement to these Terms, Worldline NZ grants the Merchant, and each User affiliated to the Merchant, with the right to access and use the relevant Portal. This nonexclusive, non-transferable right is limited by and subject to these Terms and any other terms and conditions Worldline NZ agrees with the Merchant or User. Use of a Portal may be subject to advised limitations. Worldline NZ remains the owner of the Portals at all times.

    Registration and Accounts:
    5.1 The Merchant and each User will provide Worldline NZ with all information reasonably requested by Worldline NZ to enable the Merchant to register to use the relevant Portal. Each Merchant and User confirms that the information provided to Worldline NZ on registering for a Portal was at the time provided current, complete and accurate, and each Merchant and User agree to maintain and update the information as required to keep it so.

    5.2 The Merchant acknowledges that as part of the registration process for a Portal, Worldline NZ may use data sourced from publicly available registers (which includes but is not limited to the New Zealand Companies Register and New Zealand Business Numbers) to populate and match registration details.

    5.3 In order to access a Portal each User will use their email address registered with Worldline NZ and will be required to set a password (“Login Credentials”) which may be updated by the User from time to time.

    5.4 The Merchant shall determine who is permitted to use a Portal on its behalf and who has the authority to initiate requests to Worldline NZ to add or delete a User on behalf of the Merchant.

    5.5 The Merchant can revoke a User’s access to a Portal at any time and for any reason by notifying Worldline NZ in writing (subject at all times to the right of Worldline NZ to revoke or suspend access and terminate the right to use a Portal);

    5.6 If there is any dispute between the Merchant and a User regarding access or level of access to a Portal, the Merchant shall decide what access or level of access that User shall have, if any.

    5.7 The Merchant is responsible for all use and access (or misuse or unauthorised access) of the Portal by a User or other third party accessing the Portal using a User’s Login Credentials or for any unauthorised use where there is a failure to keep Login Credentials confidential and secure;

    5.8 Each User:
    a) must only use the Portal for lawful business purposes in accordance with these Terms;
    b) take responsibility for any information obtained from the Portal and provided to a third party (including but not limited to the Merchant’s professional advisors or auditors); 
    c) ensure the security settings on all devices used to access the Portal are kept up to date; 
    d) keep Login Credentials secure and confidential at all times; 
    e) ensure the Portal is not accessed or used by the User or by any other person using the Users’ Login Credentials: i. for any unlawful purpose; ii. in any manner inconsistent with these Terms; iii. in any way which may impair the functionality or otherwise undermine the security or integrity of the Portal, the Worldline NZ System or any of Worldline NZ's other computing systems or networks; or iv. to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver a Portal. 
    f) notify Worldline NZ immediately by telephone to 0800 729 627 if Login Credentials are lost, compromised or used without authority or a User becomes aware of any other breach or potential breach of security; 
    g) must not access or attempt to access or use a Portal if the Merchant’s permission for the User to access a Portal has been revoked.

    Privacy and personal information:
    6.1 Information collected during interactions with Worldline NZ in relation to a Portal or associated services may include personal information. By providing Worldline NZ with personal information, or continuing to use a Portal or associated services, a User provides unconditional consent to Worldline NZ collecting, storing and disclosing personal information for our business purposes, including to provide a Portal and associated products and services or as otherwise stated in these Terms or our Privacy Notice (as may be updated from time to time). If a User decides not to provide personal information, or keep personal information up to date, then Worldline NZ may not be able to provide full access to a Portal or associated services.

    6.2 Where information (including personal information) of other individuals or third parties is provided to Worldline NZ, you warrant that you have the express consent of such individual or third party to provide such information to Worldline NZ and acknowledge that such information may be used for our business purposes, including to provide a Portal and associated products and services or as otherwise stated in these Terms or our Privacy Notice (as may be updated from time to time).
    6.3 Login Credentials and personal information provided to Worldline NZ for the purposes of a Portal may be used by Worldline NZ to grant a Merchant or User with access to other Worldline NZ products and services.

    Service Provision:
    7.1 The Portals are intended to be self-service tools. To raise questions relating to the Portal or related Worldline NZ products and services a User can complete a case within the Portal or contact Worldline NZ by sending an email to support@paymark.co.nz.

    7.2 The Portals are provided on an "as is" basis. Worldline NZ cannot guarantee 100% up time. Worldline NZ may withdraw, amend, suspend or restrict availability to a Portal or any part of it or information contained within it, or any associated services or disable a User’s Login Credentials, at any time at Worldline NZ's sole discretion for any reason including, but not limited to, technical, security, legal or business reasons or for the purposes of carrying out maintenance or development.

    7.3 Worldline NZ does not warrant that the provision of a Portal will be uninterrupted or error free. Among other things, the operation and availability of the systems used for accessing and displaying information in a Portal, including public telephone services, computer networks and the internet, can be unpredictable and may from time to time interfere with or prevent access to the Portal. Worldline NZ is not in any way responsible for any such interference or prevention of a User’s access or use of the Portal.

    7.4 Worldline NZ may, at its sole discretion, determine what information, data, features and functionality is made available to the Merchant via a Portal.

    7.5 The Portals include information about Transactions processed through the Worldline NZ System only and should not be a Merchant’s only source of information about its business (for example, the Portals do not include information relating to cash sales).

    7.6 The contents of the Portals should not be construed as legal or professional advice.

    Liability and Indemnity:
    8.1 To the maximum extent permitted by law, Worldline NZ excludes all liability and responsibility to a User or the Merchant (or any other person) in contract, tort (including negligence), or otherwise, for any loss (including loss of information, data, profits and savings) or damage resulting, directly or indirectly, from the supply of, any use of, or reliance on, a Portal. If the Merchant or User is not satisfied with a Portal, to the maximum extent permitted by law, the sole remedy is to cease using the Portal.

    8.2 The Merchant shall indemnify Worldline NZ, its directors, officers and employees against all claims, actions, costs (including legal costs), damage and losses incurred by Worldline NZ arising from any and all breaches by the Merchant and/or the User of any of these Terms or any other obligation to Worldline NZ or warranty arising under these Terms or arising out of the reasonable reliance by Worldline NZ or any third party upon any acts carried out, requests made or information provided through the use of a User’s Login Credentials.

    Intellectual Property Rights:
    9.1 All Intellectual Property Rights in the Portals, information displayed in the Portals or in any way derived from the Worldline NZ System are exclusively owned by Worldline NZ (or Worldline NZ's  licensors).

    9.2 Each User acknowledges that there is no transfer of title, Intellectual Property Rights, interest or ownership of any part of the Portal or the Worldline NZ System or information derived from the Portal or Worldline NZ System to a User or a Merchant as a consequence of these Terms.

    9.3 To the extent that a User or the Merchant creates any Intellectual Property Rights while using the Portal, providing feedback on the Portal or associated services such Intellectual Property Rights shall be assigned to Worldline NZ without need for further assurance. 

    9.4 Unless you have the prior express, written consent of Worldline NZ, you must not: (a) use any trade names, trademarks, service marks, logos, domain names and other distinctive brand features of Worldline NZ or our products and services;. (b) publish or share publicly any information or data (including screenshots of information or data) displayed within the Portals;

    9.5 Where Worldline NZ grants consent under clause 9.4 above you must ensure that any use of the information or data from the Portals is for non-commercial purposes only and you must acknowledge Worldline NZ as the source.

    Termination:
    11.1 These Terms and your access to a Portal will continue until terminated in accordance with this clause.

    11.2 The Merchant may give notice of termination to Worldline NZ at any time (or as they relate to one or more Merchant ID) by completing a case within the Portal or sending an email to support@paymark.co.nz.

    11.3 Worldline NZ may give notice of termination to the Merchant at any time by sending an email to the primary User of the Portal if:
    a) Worldline NZ elects to withdraw a Portal or the Merchant’s access to a Portal for any reason at its sole discretion, including but not limited to technical, legal, security or business reasons;
    b) Worldline NZ considers that a Portal is being, or is likely to be, used fraudulently or for any other unlawful or improper purpose;
    c) The Merchant fails to pay any applicable fee when due to Worldline NZ under any agreement with Worldline NZ;
    d) The Merchant or a User breaches any of these Terms and the breach is not capable of being remedied or is not remedied within 5 days after receiving notice of a breach capable of being remedied;
    e) The Merchant becomes insolvent or goes into liquidation or has a receiver or manager appointed of any assets or makes any arrangement with creditors, or becomes subject to any similar insolvency event in any jurisdiction;
    f) There is a change of ownership of the Merchant’s business or part of the business (refer also to clause 12.1);
    g) If the Merchant Agreement with Worldline NZ terminates (or terminates as it relates to one or more Merchant ID) then the related Portal accounts for the relevant Merchant ID will also terminate.

    Change of Ownership:
    12.1 The Merchant is responsible for advising Worldline NZ of the sale of its business or change of ownership not less than five Business Days prior to the date of sale. Worldline NZ will disable access to a Portal for the Merchant and all affiliated Users and these Terms will terminate in respect of the relevant Merchant ID(s) for the business being sold. Any new owner(s) of the business will need to be activated to use a Portal. If a Merchant ID(s) is transferred to a new owner of the business then any historic Transaction Data prior to the date of sale for the Merchant ID being transferred will be available to the new business owner to view if they register for the Portals.

    Consequences of Termination:
    13.1 Termination of these Terms is without prejudice to any rights and obligations of the parties accrued up to and including the date of termination. On termination of these Terms, for any reason:
    a) all rights granted to you under these Terms will cease. You will not be able to access or use the Portals; and
    b) Clauses 5 (Access Conditions), clauses 7 (Service Provision), 8 (Liability and Indemnity), 9 (Intellectual Property Rights), 10 (Confidential Information), 13 (Consequences of Termination) and 16 (Governing Law) will survive termination.

    General:
    14.1 These Terms will not be deemed to create an agency, partnership, joint venture or employment relationship of any kind between Worldline NZ, the Merchant or a User, as the case may be.

    14.2 Neither the Merchant nor the User is permitted to: a) assign or transfer obligations or rights under these Terms; b) make any public announcement or disclosure of any sort regarding these Terms or Portals without Worldline NZ's prior written consent;

    14.3 If at any time Worldline NZ does not enforce any of these Terms or grants time or other indulgence to a Merchant or User, Worldline NZ will not be construed as having waived that term or condition or Worldline NZ's rights to later enforce that or any other term or condition. Further, if any part or provision of these Terms is deemed to be invalid, unenforceable or in conflict with the law the remaining Terms will be binding on the parties.

    14.4 Any notice given under these Terms by one party to the other party must be given in writing. Notices to Worldline NZ must be submitted by completing a case in the Portal or sending an email to support@paymark.co.nz. Notices for the User and/or Merchant will be sent to the email address affiliated to the primary User of the Portal (as may be amended from time to time).

    14.5 Without limiting any Terms between Worldline NZ and the Merchant, these Terms, together with the terms of any other notices or instructions given to the User under these Terms, supersede all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between the User and Worldline NZ relating to the Portal.

    14.6 Worldline NZ reserves the right to audit the use of a Portal by the Merchant and any affiliated User at any time.

    Email Communications:
    15.1 By activating your access to the Portal you agree to be contacted by us by email which includes sending you commercial electronic messages for the purposes described in our Privacy Notice. You will have the option to unsubscribe from any contact list for messages that are not essential to provision of the Portal or Worldline NZ products or services at any time using the “unsubscribe” link that appears in the email you receive from us. Messages that are essential to the provision of the Portal or Worldline NZ products or services (such as account administration or technical support) will continue to be sent by email.

    Governing Law:
    16.1 These Terms are governed by and construed in accordance with the laws of New Zealand. The parties submit to the exclusive jurisdiction of the New Zealand courts in respect of all matters relating to these Terms.

    Definitions:
    17.1 In these Terms the following words and expressions shall have the following meanings:
    a) “Business Day” means a day on which banks are open for normal banking business in Auckland;
    b) “Intellectual Property Rights” includes all trademarks (including logos), domain names, inventions (including patents) service mark, copyright, moral rights, rights in a design, rights in software, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered;
    c) "Merchant" means a merchant who is enabled to access the Worldline NZ  System for purpose of processing Transactions under a Merchant Agreement;
    d) “Merchant Agreement” means an agreement between Worldline NZ and a Merchant providing for the Merchant to effect Transactions through the Worldline NZ System;
    e) “Merchant ID” means the unique merchant identification number allocated to each merchant store;
    f) “MyPaymark” means the self-service portal containing information and data about the products and services provided by Worldline NZ to that Merchant as described on the Worldline NZ Website;
    g) “Worldline NZ” means Paymark Limited trading as Worldline NZ, a company incorporated in New Zealand with registered address at Level 2, 162 Victoria Street, Auckland, 1010 and registered company number 438574;
    h) “Insights” means Worldline NZ's dashboard solution that provides insights and information to a Merchant relating to Transaction Data as described on the Worldline NZ Website;
    i) "Worldline NZ System" means the electronic funds transfer, payment authorisation and data capture and delivery service owned and operated by Worldline NZ;
    j) “Transaction” means an electronic transaction processed through the Worldline NZ System as defined in the Merchant Agreement;
    k) “Transaction Data” means data relating to Transactions and any other data or information compiled from the Worldline NZ System;
    l) “User” means any person you have permitted to be an end user of your a Portal account;

  • Read through the CLICK Terms and Conditions.

  • Read through the Online EFTPOS Terms and Conditions.

  • You agree that any direct debit authority (“Authority”) you provide to Paymark Limited trading as Worldline NZ (“Worldline NZ”) is subject to:

    • The bank’s terms and conditions that relate to your account; and
    • The specific terms and conditions listed below.

    Specific conditions relating to notices and disputes:

     You may ask your bank to reverse a direct debit up to 120 calendar days after the debit if:

    • you don’t receive a written notice of the amount and date of each direct debit from Worldline NZ, or
    • you receive a written notice but the amount or the date of debiting is different from the amount or the date specified on the notice.

    You may ask your bank to reverse a direct debit up to 9 months after the date Worldline NZ sent the first direct debit under the Authority if you are not reasonably satisfied that the Authority authorised your bank to debit your account with the amount of the direct debit.

    Worldline NZ is required to give you a written notice of the amount and date of each direct debit no less than 2 business days before the date of the debit.

    If the bank dishonours a direct debit but Worldline NZ sends the direct debit a second time within 5 business days of the original direct debit, Worldline NZ is not required to notify you a second time of the amount and date of the direct debit.