Humanizing Payments in the Age of AI I Blog

Software providers often encounter many challenges as they build and manage innovative solutions to set their clients up for success. One of these is keeping up with the competition and the ever-changing payments landscape. With so many options to choose from, the key differentiator between financial experiences for customers has become emotion – which is how users feel about their experience.

In a world where we constantly interact with intelligent systems, automation, and artificial intelligence (AI), 75% consumers still prefer human interaction, according to a PWC study. People engage with apps, self-service checkouts, websites, and the like. But the moment an issue comes up, they want to talk to a real person.

When you choose Worldline as your payments partner, you don’t just get a secure, simple, and convenient processor, you are also choosing a group of trusted teammates to be with you every step of the way. Here’s how each of our teams supports you:

• Industry Consultation – As one of our partners, you receive a dedicated account manager to help you keep your finger on the pulse of the industry and your business. They will recommend products and services suited to your industry, as well as propose and develop strategic partnerships. They will also help board your customers, optimize transaction approvals, and suggest new revenue streams for your businesses. Plus, you can count on them to assist with any unforeseen issues, and you can have a hassle-free experience.

   

• Technology Integration – To ensure that each partner has a safe and speedy integration into our platform, our integration specialists use a hands-on approach to guide your development team. They bring with them a combination of skill, knowledge, and experience – you can think of them as an extension of your team!

   

• Customer Support – We want you to focus on the important stuff (your business), so you have access to support in whichever way is most convenient for you – phone, email, or through on-demand documentation that can help you find a solution. We promise that if your business comes across any revenue-related problems, one of our in-house experts will provide support and help fix the issue.

   

• Marketing – Our marketing team is here to help you grow your business through payments. Your team has access to payment education, updates on the latest features, and customized promotional support for your business. Leverage our team to create a custom landing page, emails, social media announcements, and placement within our virtual marketplace. There are also opportunities for guest blogs, co-hosted webinars, and case studies.

   

While we leverage automation and technology advancement in the payments industry, we also make sure our customers can interact with a human when needed. Welcome to Worldline – your partner in payments. We will be with you as you plan your growth - championing your causes, reinforcing your trajectory, and celebrating your successes. Chat with our team today!