Worldline launches full service omnichannel payments offering for hospitality industry

WL Hospitality Suite will increase convenience and enhance the hotel experience for guests whilst improving user experience and efficiency for staff

London — 23 / 06 / 2021

Worldline [Euronext: WLN], the European leader in the payments and transactional services industry, today announces the launch of WL Hospitality Suite. A full service offering for the hotel industry, supporting and enabling hotels to deliver a seamless omnichannel experience for their guests.

La Défense, Paris, France

The hospitality and travel industry has been severely impacted by the onset of the COVID-19 pandemic, with the daily revenue per hotel room – a key indicator for the sector – not expected to return to 2019 levels until at least 2023 in the US and 2024 in many European cities, including London. Therefore, there has been a clear and urgent need to kick-start the sector as regions start to welcome back, where possible, tourists and visitors.

The WL Hospitality Suite will offer a range of cloud-based payment capabilities, seamlessly integrated into the hotel’s Property Management System (PMS). Thanks to tokenization, the suite responds to all the omnichannel requirements of a hotel. In addition, card and online acceptance, acquiring services, dynamic currency conversion, along with Worldline terminals, are included within the Suite. 

The comprehensive offering will ease the payments process for hoteliers, with a single point of contact for all payment and integration services. Hotels are now able to enjoy greater convenience in key guest interactions and in having guests pay for their stay. They will now be able to utilize the benefit of having all payment functions fully integrated into their central management system, creating a unique customer experience for their guests and staff. 

Chris Lanckbeen, Global Head Travel & Hospitality Verticals at Worldline: “The launch of WL Hospitality Suite demonstrates Worldline’s commitment as a European payment partner for the hospitality industry, offering a full-service package which is completely integrated in to the hotel’s infrastructure, enabling hotels to deliver on their omnichannel promise.”

He: “Worldline has long been a partner of choice for the hospitality industry, in part thanks to our strong expertise, but also because we continue to innovate and offer excellent technical support. This means that our customers always stay ahead of the curve, providing their guests with a best-in-class payment experience.”


About Worldline

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2020 Worldline generated a proforma revenue of 4.8 billion euros.

Press contact Worldline

Susanne Stöger
+43 1 71701 6524

Hélène Carlander
+33 (0)7 72 25 96 04