card payment in the shop

Welcome!

Here you will find all information about your Link/2500 Portable Flex

Get started with your terminal

Most important function keys

Connect to Wifi

To connect to Wifi, please follow the steps on the terminal as indicated below. 

 1
Press the green button to turn on the terminal
2Press <F> to open the menuF
 3Select <4-Settings> 
4Select  <5-Network- Settings>5
 5Select <1-Select Comm Types>  1 
6Select <WLAN>WLAN
 7When the message 'WLAN selected' appears, you can either press <OK> or simply wait for the screen to disappear. 
OK
 8Press the yellow button once
9Select <3-WLAN>
10Select <1-Manage Networks>1
11Select <1-New Access Point> 
12Select <1-Scan for APs>1
13The message "please wait" is displayed. This may take a moment. Wait patiently until a list of available WiFi networks is displayed. Please wait
14Select the Wifi network of your choice.Select Wifi-network
15

Select the used security standard  

Standard = <3-WPA/WPA2-Personal>

3
16

Enter the WiFi password using the on-screen keys. Confirm the input by pressing the green button on the screen. 

You can switch between numbers, lowercase and uppercase letters, and special characters using the buttons [#$%], [ABC], [abc], and [123]. Do not use the keyboard for entering numbers; instead, use the on-screen keys.

Insert Wifi-password
17The message "please wait" is displayed. This may take a moment. Wait patiently until the menu is displayed. Please wait 
18Press the red button to return to the main screen
19With a correct WiFi connection, the WiFi signal (top left of the status bar) should be green (instead of white or orange). 

Download Quick Guide

You received your terminal and want to find out more about its various functions and options?

Not a problem. Simply click on the link provided and download the Quick Guide. You can find out everything you need to know here, from the booking to the daily closing.

This is how easy it is to take payments with your Link/2500 Portable Flex

Cancel the last transaction in three easy steps

Keep track of your transactions

myPortal

With the free online customer portal, you always keep your cashless transactions and withdrawals under control. myPortal also offers you many important details about your terminals. You will receive your myPortal access data by e-mail. 

Learn more

Q&A

Functions

  • A practical feature of the Link/2500 Portable Flex is the digital receipt. At the end of a transaction, you can either provide the receipt by letting the cardholder scan a QR code or simply enter your customer’s e-mail address and send the receipt directly to them.

  • Yes, the Link/2500 Portable Flex has a handy tip function that proactively asks for a tip before each transaction. This is then shown separately on the digital receipt after the transaction.

    Please contact our customer service team at cs_luxembourg@worldline.com to activate the function. Please send the terminal ID (TID) in the mail.

  • Press the yellow button on your payment terminal.

Transactions/ Card acceptance

  • You have access to all cashless payments around the clock in myPortal. The online customer portal offers you a structured overview of your transactions and payments. All information is also available as a download. Numerous filter functions allow you to search for individual transactions and details. In addition, myPortal supports the financial reconciliation processes between credits, transactions and your accounting.

  • Yes, you can also accept payments with American Express. If you are interested in accepting American Express, please contact us.

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  • Yes, you can also accept payments with WeChat Pay. Please note that you need an additional contract with us to do so. If you are interested in accepting WeChat Pay, please contact us.

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  • With dynamic currency conversion (DCC), your customers can easily pay in their card currency. This service allows you to offer your customers real added value and to secure attractive commission for every transaction.

  • Daily closing is used to deliver and finalise all transactions made. Daily closing should be carried out at least once per day, preferably when the store has closed for the day. Payment is made to your bank account 2–3 working days after daily closing has been carried out.

  • Yes, daily closing can also be carried out automatically. It is important that the payment terminal is always on. To activate automatic daily closing, contact our customer service team at cs_luxembourg@worldline.com. Please send the Terminal ID (TID) and the time you want automatic daily closing to be carried out.

Troubleshooting

  • Turn the payment terminal off using the red button and turn it on again using the green button. If this manipulation does not help solve your problem, please contact our customer service.

  • Please contact our customer service team at cs_luxembourg@worldline.com. Please send the Terminal ID (TID) and the e-mail address to which the daily closing statement or merchant receipt should be sent.

  • Please contact our customer service team at cs_luxembourg@worldline.com. Please send the Terminal ID (TID) and the e-mail address to which the daily closing statement or merchant receipt should be sent.