Conversational Platform

A chatbot platform that allows you to manage all your customer services information from one place.

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Thousands of customer questions. Instant answers.

Your customers have so many questions every day. Wouldn’t it be great if these could be answered without requiring time from your customer service team? Worldline Conversational Platform is a digital customer service solution to make that ambition a reality. It facilitates automated answers for almost all customer queries, so you can give your customers the answers they need, when they need them. Plus, it’s a brilliant opportunity to provide value-added services and improve customer experience.

woman ask chatbot on laptop looking for customer support online

Satisfy the growing appetite for self-serve.

Worldline Conversational Platform recognises the need for speed. It has five complete offers: FAQ chatbot, masterbot, livechat, voicebot and callbot, all handled through one interface. FAQ chatbot is the pinnacle feature of this digital customer service solution which starts off the customer query process answering simple questions. As almost every question can be answered this way, your customers can use it around the clock, solving problems out of business hours.

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Leave no question unanswered.

We made sure that Worldline Conversational Platform includes the option to speak to an advisor. If our chatbot can’t reach a desired answer, or a customer asks to speak to an advisor, we’ll simply trigger the escalation process. Depending on the channel they’re using, this handy process connects them to live chat or call-back to resolve their query. And for more complex use cases, we offer two other dynamic customer management products - Worldline Contact and Worldline Trusted Interactions - to help your business fly.

Get to know your customers even better.

Worldline Conversational Platform doesn’t just exist to streamline customer service processes. You’ll be able to collect data and measure performance via conversation analytics, customer behaviour and feedback. All of which will help you to gain crucial insight into how this digital customer service solution is performing for your business. It’ll also help you answer customer questions more effectively since the feedback means you can make answers more relevant. It notes customers preferred contact methods too, and saves conversation histories.

A customer-focused bank that brings together the human and the digital worlds

Find out how we're helping LCL use Generative AI to improve the efficiency of its banking advisors. Faced with an ever-increasing volume of customer emails, this tool provides quick and easy answers and was widely adopted in just a few weeks.

See their testimonials

Smart customer service

With over 90% of questions recognised by our chatbot, no query is too complex. You’ll find that your customers can self-serve to find almost all the answers they need, saving your advisors from monotonous tasks that can be solved automatically. And for any questions that can’t be answered, your advisors can step in. Discover more below.

Put the power in your customers hands.

Give your customers the choice of how they’d like to be supported. No matter which channel they prefer – social media, website, app, phone call – they'll get through to you.

Boost your brand image.

Boost your brand not only through fast responses, but by providing an efficient and slick digital experience.

Strengthen customer relationships.

A satisfied customer is a loyal customer. By providing a flexible, always-on service, customers will keep coming back.

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Ready to see what great looks like?

If you want to discover how we can transform the way you handle customer requests, let’s connect. Simply fill in a few details and we’ll get right back to you.