Expectations of online shoppers: today, tomorrow and beyond - European research report 2023
19 / 06 / 2023
To differentiate yourself from competitors, it is essential to understand your customers' wants and needs. To this end, we conducted interviews with 6000 online shoppers across six European markets, including Belgium, France, Portugal, Spain, the Netherlands and the UK.
Our primary objective is to provide you with insights into the current landscape, equip you with strategies to engage tomorrow’s customers and understand how to prepare for the future of retail.
The survey uncovered the following:
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