System operation
We ensure maintenance of the operation of the systems necessary for the processing of card transactions.
Service packages
Tailored support with Worldline service packages
Professional support designed to meet requirements and satisfy demands
From the basic service components in the Light service package to the comprehensive cover offered by the Pro+ package, we have the ideal service package to meet every requirement and cater to all support levels. You and your company are in good hands.
Light
If you want basic support for your payment terminals, the Light service package is right for you. The package includes free software updates and 24/7 telephone support via our free hotline.
System operation
Free hotline
Transaction log
Software upgrade
Data backup
Repair via postal dispatch
Extended warranty
On-site installation & Training
Change of location
Comfort
The Comfort service package is designed to provide your business with sound technical support. It includes 24/7 hotline support and a convenient service enabling you to send in faulty terminals by post and have them replaced within the scope of the extended warranty.
System operation
Free hotline
Transaction log
Software upgrade
Data backup
Repair via postal dispatch
Extended warranty
On-site installation & Training
Change of location
Pro
The Pro service package includes maintenance and inspection of your payment terminals free of charge, 24/7 hotline support and prompt repairs within 24 hours (on business days) within the scope of the extended warranty.
System operation
Free hotline
Transaction log
Software upgrade
Data backup
Repair on site within 24 hours on working days
Extended warranty
On-site installation & Training
Change of location
Pro+
Our top package for customers with the most exacting demands. The Pro+ service package includes 24/7 hotline support and comprehensive insurance cover for all devices and on-site repairs within five hours. The extended warranty covers malfunctions and defects.
System operation
Free hotline
Transaction log
Software upgrade
Data backup
Repair on site within 5 hours throughout the entire year
Extended warranty
On-site installation & Training
Change of location
Free hotline 7 days a week, 24 hours a day
Our support team assists you with all questions regarding the operation of your payment terminals, free of charge, 24 hours a day, 365 days a year.
Transaction journal
The transaction journal provides you with an overview of cashless transactions with the accepted payment means at the point of sale (POS) and in your web shop. Worldline provides you with the daily financial statement in an online version.
Software updating
As soon as updated software is available, it is automatically installed on your payment terminal. In this way, we ensure that your payment terminal is always at the state-of-the-art of software development and complies with the highest security standards.
Data backup
All terminals have an integrated data backup to prevent potential loss of data in case of a breakdown.
Repair
We have the ideal service package to meet every requirement and cater to all support levels.
Extended warranty
The extended warranty covers all malfunctions and defects with the exception of vandalism, theft, loss and deliberate damage.
On-site installation & training
On-site installation and detailed training are included in ther service package.
Change of location
If your business has multiple locations, the payment terminals can be moved within your locations at no additional cost.
Downloads
Interested?
Get in touch with us - we'll be happy to show you how you can increase your turnover with cashless payment options.
