Worldline India has joined BillDesk

Under Sale and Purchase Agreement signed between shareholders of Worldline ePayments India Private Ltd (WEIPL), Worldline India Private Limited (WIPL) and IndiaIdeas.com Limited (“BillDesk”), BillDesk has acquired 100% of shares of the two entities.

The purpose of the acquisition is to build robust synergies across payment channels, partnerships, modes, and enterprise capabilities between the two entities.

There will be no disruption to the ongoing services provided to existing merchants, customers, or agents. All operations of WEIPL and WIPL will continue to be managed in strict compliance with applicable laws and regulations.

Sales Inquiries For sales-related inquiries, please contact: worldlineindia.communications@tpsl.in

Customer Support and Grievances For grievances related to Worldline ePayments India Private Limited, please contact -

1. Level 1 – Customer Service Desk 
   Email - grievance@mail.tpsl-india.co.in 
   Phone - 022 -67664481

2. Level 2 – Escalation Desk - In case the grievance is not resolved within 3 days 
   Email - escalations@mail.tpsl-india.co.in

3. Level 3 – Nodal officer -  In case the grievance is not resolved within 7 days 
   Contact - Madhu Bhatia 
   Email - nodalofficer@mail.tpsl-india.co.in

For grievances related to Worldline India Private Limited, please contact:

1. Level 1 – Customer Service Desk 
   Email - customer_support@mail.tpsl-india.co.in 
   Phone - 18602332332

2. Level 2 – Customer Service Desk 
   Contact - Satish Mhamunkar 
   Email - satish.mhamunkar@tpsl.in

RBI MNRL and Customer Complaint Compliance rules:

Everything you need to know about RBI’s MNRL and Customer Complaint Compliance Rules - Stay Compliant with RBI’s Mobile Number Revocation List (MNRL) guidelines, it highlights the important information related to commercial communications and customer complaint registration.

• Customers can block all commercial communications or selectively block communications according to their preferences via the Telecom Service Provider’s App/Website, TRAI DND App, or by calling/SMS to ‘1909’.

• Please note, WEIPL or WIPL will contact you for any service calls using the numbering series 1600XXX and 1400XXX for promotional calls.

Process for registering complaints in the following areas:

• In case of receiving spam despite registering on DND - Make a DND complaint at the respective Telecom Service Provider’s App/Website, TRAI DND App, or call/SMS to ‘1909’.

• In case of receiving suspected fraudulent communication - Report any suspected fraud communication received within the last 30 days on the ‘Chakshu’ platform of the Department of Telecommunications (DoT) at Chakshu Platform.

• If fraud/cybercrime has already occurred - If you have lost money due to financial fraud or are a victim of cybercrime, please report to the cyber-crime helpline number ‘1930’ or visit the  Cyber Crime Website