Worldline Tap on Mobile

Your Android smartphone or tablet must support the following security requirements or features for Tap on Mobile:

• From Android 11
• Google Mobile Services (GMS)
• Internet connection
• NFC antenna

The compatibility of your device is checked when you install the application.

To activate the application on your compatible device, you need an activation code (single-use code). This code is generated on the Tap on Mobile online portal. Follow the steps in our video to easily activate your device.

You need the Tap on Mobile online portal to register and manage your devices. Our myPortal customer portal provides a more detailed overview of all your transactions, fees and disbursements.

To do this, follow the instructions above.

As a certified and regulated financial services provider, we are committed to following all the guidelines and regulations of the PCI international security standard in order to guarantee the security of all transactions carried out on your mobile device. When the application is installed, the following authorisations and information are requested from your mobile device:

• Authorisation to use NFC Access to NFC (Near Field Communication) is required to read the credit or debit card.
• Camera access/management authorisation To secure PIN entry, the application requires that no screenshots are taken during the payment process. This also protects you as a merchant.
• Authorisation to manage connections The application must ensure that a payment is not interrupted by a phone call, for example. To do this, Tap on Mobile asks to be defined as the default application for caller identification and spam.
• Device location authorisation Location is used for the digital receipt. It allows you to provide your customers with a receipt indicating the location of the payment. Device location is also used to meet security requirements or to detect possible misuse of the application.
• Accessibility services These authorisations are needed to ensure that the application is not covered during the payment process and that it remains open and visible at all times. The various authorisations and information contribute to the security of each transaction. Your mobile device thus becomes a payment terminal, with PIN verification for amounts over €50.

A digital payment receipt can be sent by e-mail or the cardholder can scan a QR code to receive the receipt.

You can view your transactions directly in the application. All transactions and their status are also available on the online portal for Tap on Mobile. A more detailed overview of your transactions, fees and disbursements is available on our myPortal customer portal.

Once you have received your contract from Worldline by e-mail, you can carry out transactions. In some cases, the verification required by law may take a little longer (for example, if the documents you have submitted are incomplete). This may result in a delay in activating your contract. Please read the details in the e-mail entitled "Successful submission of your online order".

Payment to your bank account will be processed within one working day.

No daily closing is required. Each transaction is processed online and closes automatically at 00:45 every day.