- Confirm your registration in the Tap on Mobile Online Portal and activate your account. You will find your activation link in the welcome email from Worldline.
Worldline Tap on Mobile
All the information you need about installation, activation, payments and cancellations.
Install Tap on Mobile in 4 steps
Step 1: Activate account
Step 2: Install and set up the app
- Install the Worldline Tap on Mobile app on your Android device. When you open the app, it checks whether your device is compatible.
- To turn your device into a secure payment terminal, you need to assign some permissions. To do this, follow the instructions in the app until you reach the device registration. Then switch to Step 3.
Step 3: Linking an account with the app
To complete the app setup, you need to register your device for Tap on Mobile in the online portal. To do this, you need the online portal for Tap on Mobile and the installed app.
Online portal
Log in to the online portal with your email address and password. To be able to switch easily between the app and the portal, we recommend that you open the portal on a PC or notebook.
- Under "Terminals", select a terminal with the status "available".
- Select "QR Registration" to display a QR code.
- Alternatively, you can register using a one-time code that is displayed under the QR code.
App
- Select QR code and scan the QR code displayed in the portal to complete the registration of your device.
- Alternatively, the one-time code can be entered manually.
Step 4: Complete the setup and get started
Complete the setup of the app: Assign a security code.
Tip: Perform a test transaction with an amount of EUR 1 to test the app.
Accept a payment with Tap on Mobile
Enter the amount.
Choose card payment for payment with a card or mobile payment methods, or QR code for a mobile payment.
To pay, your customers hold their card or smartphone/smartwatch to the back of the device.
The transaction was successful. Send a digital receipt if required.
Where must the card be held for payment? On the back of your device. Use the “Find NFC antenna” function to find out exactly where the NFC antenna is located on your device.
Cancel a payment
Open the transaction menu, select the transaction to be cancelled and select “Reversal".
Confirm with OK to reverse the transaction.
The transaction was successfully reversed.
FAQ
General
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Your Android smartphone or tablet must support the following security requirements or features for Tap on Mobile:
- From Android 11
- Google Mobile Services (GMS)
- Internet connection
- NFC antenna
The compatibility of your device is checked when you install the application.
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You need the Tap on Mobile online portal to activate the app on your compatible device. The link is created via a QR code or one-time code that is generated in the Tap on Mobile portal.
Follow the steps in our video to activate your device.
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You need the Tap on Mobile online portal to register and manage your devices. Our myPortal customer portal provides a more detailed overview of all your transactions, fees and disbursements.
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To do this, follow the instructions above.
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As a certified and regulated financial services provider, we are committed to following all the guidelines and regulations of the PCI international security standard in order to guarantee the security of all transactions carried out on your mobile device. When the application is installed, the following authorisations and information are requested from your mobile device:
- Authorisation to use NFC Access to NFC (Near Field Communication) is required to read the credit or debit card.
- Camera access/management authorisation To secure PIN entry, the application requires that no screenshots are taken during the payment process. This also protects you as a merchant.
- Authorisation to manage connections The application must ensure that a payment is not interrupted by a phone call, for example. To do this, Tap on Mobile asks to be defined as the default application for caller identification and spam.
- Device location authorisation Location is used for the digital receipt. It allows you to provide your customers with a receipt indicating the location of the payment. Device location is also used to meet security requirements or to detect possible misuse of the application.
- Accessibility services These authorisations are needed to ensure that the application is not covered during the payment process and that it remains open and visible at all times. The various authorisations and information contribute to the security of each transaction. Your mobile device thus becomes a payment terminal, with PIN verification for amounts over €50.
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Yes, Tap on Mobile is now compatible with iPhones (iPhone XS or newer) and Android devices. On Android, the app automatically checks whether the device is technically compatible during installation.
Features
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A digital payment receipt can be sent by e-mail or the cardholder can scan a QR code to receive the receipt.
Card transactions/acceptance
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You can view your transactions directly in the application. All transactions and their status are also available on the online portal for Tap on Mobile. A more detailed overview of your transactions, fees and disbursements is available on our myPortal customer portal.
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Once you have received your contract from Worldline by e-mail, you can carry out transactions. In some cases, the verification required by law may take a little longer (for example, if the documents you have submitted are incomplete). This may result in a delay in activating your contract. Please read the details in the e-mail entitled "Successful submission of your online order".
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Payment to your bank account will be processed within one working day.
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No daily closing is required. Each transaction is processed online and closes automatically at 00:45 every day.
Online Portal for Tap on Mobile
You need the Tap on Mobile online portal to activate your Tap on Mobile account and register/manage your devices.
You can access the portal here ›