Worldline S.A., its affiliates and subsidiaries, (together referred to herein as Worldline or 'we'/'us'/'our') are committed to safeguarding your right to privacy and your personal data. This Privacy Notice aims at informing you on the personal data we process, how we collect it, why we use it and how long we do it, who we might share it with and what your rights are.
If you are one of our customers, merchants, or suppliers, our contract with you will contain further information on how we use your data.
If you are a consumer, we recommend that you also read the privacy notice of the merchant with which you did business to understand how they process your personal data.
The Website may contain links to other third-party websites (for instance, for registration purpose to events organized by third parties). If you follow a link to any of those third-party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal data. Please check these policies before you submit any personal data to such third-party websites.
This Privacy Notice is intended to explain our privacy practices and covers the following areas:
We will collect and process all or some of the following personal data about you:
- Information you provide to us personal data that you provide to us such as when you complete a form on our Website, including but not limited to, your name, email address, phone number, country and company (and/or the industry your work in). We may also process information on your education and work experience in connection with a job opening at Worldline for which you wish to be considered. You may also provide us with your contact details, address and bank details to enable us to perform a contract you have entered into with us or to make payments to you in relation to goods or services you provide to us;
- Correspondence and other communications if you contact us by telephone, letter or by email, we will typically keep a record of that correspondence or communication;
- Survey information and feedback, we may also ask you to complete surveys that we use for research purposes or to provide feedback that we use to develop and improve our product and service offering. In such circumstances we shall collect the information provided in the completed survey/feedback request;
- Website and communication usage details of your visits to the websites and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, browser language, access time, traffic data, location data, web logs, movements on the website, referring web site addresses and other communication data. We may also collect information about the pages you view within the Website and other actions you take while visiting us. In addition, we may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail;.
Information from third parties we may also be provided with your information from other sources, for example from our affiliate companies or business partners in relation to business opportunities or from search engines, credit reference companies or government agencies, in relation to our due diligence processes.
In this section, we set out the purposes for which we use personal data that we collect and hold and, in compliance with our obligations, especially under European privacy law, identify the “legal grounds” on which we rely to process the information.
We use your personal data only when we have a valid legal basis to do so. Depending on the circumstance, we may rely on your consent or the fact that the processing is necessary to fulfil a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your own interests, and rights.
To communicate effectively with you and conduct our business, including to fulfil your requests:
We might use your personal data in order to effectively respond to your contact request; your registration request to events organized by us; or to your appointment request with one of our experts; to respond to your request for proposal or offer if you are interested in doing business with us; or we may contact you if we are interested in doing business with you; to respond to your job application; to otherwise communicate with you; or with other internal and external parties concerning you; or to carry out our obligations arising from any agreements entered into between you and us.
When we use your information for these purposes, we often base such use on your prior and informed consent, or on contractual necessity (which means we will not be able to fulfil our part of an agreement without using your data to do so), or on our legitimate interests (which means we have legitimate business interests that we wish to protect and cannot do so without using your personal data).
To provide you with access to restricted Website areas:
In order to provide you with an online account and access to restricted areas, where you have filled in a form to create an account on our Website.
When we use your information for these purposes, we base such use on contractual necessity (which means we will not be able to facilitate access to the restricted areas without using your data to do so), or on our legitimate interests (which means we have legitimate business interests that we wish to protect and cannot do so without using your personal data).
To provide you with marketing materials:
To provide you with email alerts, updates, offers and invitations to our events, where you have chosen to receive these. We may also use your information for marketing our own and our selected business partners’ products and services to you. Where required by law, we will ask for your prior and informed consent. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by Contacting us as set out in the “Contacting us” section below.
When we use your information for these purposes, we base such use on your prior and informed consent, or on our legitimate interests (which means we have legitimate business interests to keep you updated with news about our products and services and cannot do so without using your personal data).
For research and development purposes:
To analyze your personal data in order to better understand you so that we can continue to develop and improve our products and services.
When we use your information for these purposes, we base such use on our legitimate interests (which means we have legitimate business interests to improve our products and services and cannot do so without using your personal data).
To ensure proper functionality of our websites and to ensure relevance of content:
Depending on the types of cookies we place, which can range from strictly necessary to marketing cookies, we base such use on our legitimate interests to ensure proper functionality of our website or on your prior and informed consent. When using your data for content relevance, we typically base this on our legitimate interests (which means we have a legitimate interest to keep our website content current and updated and fit for your use. We will be unable to do this without using your personal data).
To monitor certain activities:
We collect information about you to monitor queries and transactions to ensure service quality or to comply with our legal obligations to combat fraud.
When we use your information for these purposes, we base such use on our legal duty (which means that there are different laws that compel us to monitor for certain behaviors and activities) or on our legitimate interests (which means we have legitimate business interests to monitor for fraudulent transactions and cannot do so without using your personal data).
To inform you of changes:
To notify you about changes to our services and products;
When we use your information for these purposes, we base such use on our legitimate interests (which means we cannot communicate changes to you without using your personal data).
To reorganize or make changes to our business:
Should we ever sell our business or a part thereof; or undergo re-organization, we might be obligated to disclose your personal data to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analyzing any proposed sale or re-organization. We may also need to transfer your personal data to that re-organized entity or third party after the sale or reorganization for them to use for the same purposes as set out in this notice.
When we use your information for these purposes, we base such use on our legitimate interests (which means we cannot communicate changes to you without using your personal data).
In connection with contractual, legal or regulatory obligations:
We may disclose your personal data to external third parties such as service providers, contractors, agents, advisors, group companies, affiliates, subsidiaries, supervisory authorities in order to comply with our contractual duties, legal obligations or to protect your interests.
We may also use your personal data to comply with our regulatory requirements or dialogue with regulators as applicable, which may include disclosing your personal data to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted and feasible, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.
When we use your information for these purposes, we base such use on contractual necessity (which means we will not be able to fulfil our part of an agreement without using your data to do so), our legal obligations (which means we are legally required to comply with certain laws), or on our legitimate interests (which means we have legitimate business interests in cooperating with law enforcement and regulatory authorities in compliance with applicable laws and cannot do so without using your personal data).
In order to fulfil your requests, we may need to share or otherwise transfer your personal data within our group of companies such as to a shared services company located in a different region or jurisdiction to you. Where appropriate we may also transfer your personal data to third parties, for example external event organizers or partner companies who may be in a better position to satisfy your request.
We may also share your personal data with our service providers who perform services on our behalf. We contractually require these service providers to use or disclose the personal data only as necessary to perform services on our behalf.
Security over the internet
As you will know, the transmission of information via the internet is not completely secure. We maintain commercially reasonable physical, electronic, and procedural safeguards to protect your personal data in accordance with data protection legislative requirements.
All information you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.
International data transfer
Where we transfer personal data from the European Economic Area (the “EEA”) to a country outside the EEA (or a country that is NOT considered as offering an adequate level of protection as adopted by the European Commission on the basis of Article 45 of the General Data Protection Regulation 2016/679 (GDPR), we may be required to take specific additional measures to safeguard the relevant personal data and such transfer will be based on legal grounds and mechanisms justifying such transfer, such as EU Commission-approved standard contractual clauses, or other legal grounds permitted by applicable law.
Certain countries outside the EEA have been approved by the European Commission as providing essentially equivalent protections to EEA data protection laws and therefore no additional safeguards are required to export personal data to these jurisdictions (see the full list here https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en).
This international data transfer can for example occur when your personal data may be transferred to, or stored in, or accessed by our staff or suppliers in a destination outside the country in which you are located. Despite any differences in the regional or national laws, we will, in all circumstances, safeguard personal data as set out in this Privacy Notice.
Our retention periods for personal data are based on business needs and local legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain the information you provided to us as long as necessary to provide you with the services you requested through our Website and until the time limit for claims which may arise from those services has expired, or to comply with regulatory requirements regarding the retention of such data. So, if we use your personal data for more than one purpose, we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose(s) with a shorter period once that period expires.
When personal data is no longer needed, we either irreversibly anonymize the data (and we may further retain and use the anonymized information) or securely destroy the data.
Your rights when we process your personal data for marketing purposes
You have the right to decide whether we can process your personal data for general marketing purposes. We will ask for your consent in advance if we intend to use your personal data for marketing purposes or if we intend to disclose your personal data to any third party for such purposes. You can withdraw a consent given for the use of your personal data for marketing purposes at any time.
Besides, we may use your personal data for direct marketing purposes (e.g., to inform you about our products or services similar to those you have purchased from us) based on our legitimate interests. You can ask us to stop using your personal data for direct marketing purposes at any time.
Your other rights
When we process your personal data under this Privacy Notice, you have the right to require us to:
(a) provide you with further details on the use we make of your information;
(b) provide you with a copy of your personal data that we hold;
(c) update any inaccuracies in the personal data we hold;
(d) delete any personal data that we no longer have a lawful ground to use;
(e) where processing is based on consent, withdraw your consent so that we stop that particular processing;
(f) object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights;
(g) restrict how we use your information whilst a complaint is being investigated;.
(h) not be subject to profiling or decisions based on automated decisions that could result in adverse effects; and
Please be aware that certain exceptions apply to the exercise of these rights and so you will not be able to exercise them in all situations. In addition, these might vary slightly between countries due to national specificities. For instance, in France, in addition to the rights listed above, you also have the right to define directives as to how you wish your personal data to be used after your death.
If you wish to exercise any of these rights, we will check your entitlement and respond within the applicable timescale.
If you are not satisfied with our use of your personal data or our response to any exercise of these rights, you have the right to lodge a complaint with the relevant supervisory authority of your usual place of residence or place where the alleged breach to the law occurred. In our communications with you, we will provide you with the contact details to enable you to effectively exercise your rights. For EU Member States, please click here to see the list and contact information of the EU Supervisory Authorities. For the UK, contact the Information Commissioner’s Office How you can contact us | ICO ).
Additional country or regional specific provisions
Where WORLDLINE is subject to certain privacy requirements in the United States in the State of California, the following also applies: in accordance with the disclosure requirements under the California Consumer Privacy Act (“CCPA”), Worldline does not and will not sell your personal data.
Furthermore, you have the right:
- to request from us access to your personal data that Worldline collects, uses, or discloses about you;
- to request that we delete personal data about you;
- to non-discriminatory treatment for exercise of any of your data protection rights;
- in case of request from us for access to your personal data, for such information to be portable, if possible, in a readily usable format that allows you to transmit this information to another recipient without hindrance.
If you would like to exercise any of your rights listed in this Privacy Notice, you should first fill in the Data Subject Request webform designed for that purpose. You can access it here:
If you have other questions in relation to our processing of your personal data, please contact the relevant Data Protection Officers. Depending on where you are located or which WORLDLINE entity you are concerned about, the “data controller” of your personal data processed by us under this Privacy Notice may be different.
Please see Annex B here for a list of which group companies will be data controllers in which countries and obtain the contact details of the relevant Data Protection Officer.
This Privacy Notice was last updated on 17 April 2023.
Use of personal data under EU data protection laws must be justified under one of a number of legal “grounds” and we are required to set out the grounds in respect of each use in this Privacy Notice. An explanation of the scope of the grounds available can be found here. We note the grounds we use to justify each use of your information next to the use in the “Uses of your personal data” section of this notice.
These are the principal legal grounds that justify our use of your information:
- Consent: where you have consented to our use of your information (you will have been presented with a consent form in relation to any such use and may withdraw your consent by using the “unsubscribe” option in the email you have received or by using the Contact Us form).
- Contract performance: where your information is necessary to enter into or perform our contract with you.
- Legal obligation: where we need to use your information to comply with our legal obligations.
- Legitimate interests: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights.
- Legal claims: where your information is necessary for us to defend, prosecute or make a claim against you, us or a third party.
Legal entity acting as Data Controller
Data Protection Officer / Data Protection Contact
All equensWorldline SE entities
Worldline Argentina SA
ANZ Worldline Payment Solutions
PAYONE GmbH Austrian branch
Worldline Austria GmbH
Worldline Financial Services (Europe) S.A., Austrian Branch
Worldline e-Commerce Solutions BV / SRL
Worldline e-Commerce Solutions Ltd.
Worldline Financial Solutions NV / SA
Worldline Brazil Serviços Ltda
Worldline Czech Republic s.r.o.
Bambora Online AS
Bambora Danmark AS
Worldline Payment Estonia Oü
Retail International Holding SAS
Worldline France SAS
|Worldline MS France SA
|Worldline e-commerce Solutions SAS
|Worldline IGSA SA
|Worldline Business Support SASU
|Worldline Prepaid Service France SAS
Credit & Collections Service GmbH
Worldline Healthcare GmbH
Worldline PAYONE Holding GmbH
Worldline Germany GmbH
DZ Service GmbH
Worldline Merchant Acquiring Greece S. A.
|Société Anonyme for the Management & Operation of Networks for Electronic Transactions Cardlink
Worldline Global Services Pvt. Limited
Worldline e-payments India Pvt. limited
Worldline Merchant Services Italia
Worldline Japan Limited
Worldline Latvia SIA
Worldline Lietuva UAB
Worldline Financial Services (Europe) S.A.
Worldline Luxemburg SA
Global Collect Services B.V.
(Worldline Digital Commerce)
Global Collect Services Asia Pacific Pte Ltd
Worldline Iberia SA
Bambora Device AB
Bambora Group AB
Bambora Telesales AB
All Bambora entities
Worldline Sweden AB
Worldline Switzerland Ltd
UK & Ireland
Worldline IT Services UK Ltd., and other Worldline based UK businesses
MRL Pay. Inc
Worldline Holdings US. LLC
Worldline US Inc.