PostAuto Revolutionizes Payment Collection with Worldline's Tap on Mobile, a payment solution

The Challenge: Modernizing Payment Collection in Transport

Before implementing the Tap on Mobile solution, PostAuto faced several issues:

• Slow and cumbersome payment processes
• Multiple devices to manage for control staff
• Manual transaction processing leading to errors, including the risk of payment failure and difficulties in tracking the status of transactions
• Administrative complexity for payment tracking, including challenges in managing invoicing and ensuring all passengers are properly paid up

Passengers preferred now contactless payment methods and minimal physical interactions during their journeys. PostAuto needed a modern solution that could adapt to evolving consumer expectations while improving operational efficiency.

The Worldline Tap on Mobile Solution: Intelligent Integration

Through collaboration with Samsung, their long-term partner and device supplier, PostAuto's digital transformation materialized by integrating Worldline's Tap on Mobile solution directly into staff professional smartphones 

This innovative approach offers numerous advantages. The Tap on Mobile solution enables staff and the operational team to process payments efficiently, supported by robust software and automation features. As one platform, it consolidates essential payment services, streamlining operations and enhancing service delivery.

Alberto De Stefani, head of operational control and quality assurance at PostAuto, explains the advantages of the integrated solution, highlighting the nature of Tap on Mobile as one platform that brings together essential services and supports the operational team:

Seamless Integration

The Tap on Mobile application transforms Samsung Android smartphones into secure payment terminals, eliminating the need for additional equipment. This innovation significantly reduced deployment costs and simplified the technology ecosystem that staff needed to master.

An Optimized Payment Process

The solution enables:

• Fast and intuitive contactless payments
• Significant reduction in waiting times
• Smooth user experience for both passengers and staff
• Automated transaction processing
• The ability to track the status of each transaction in real time, ensuring transparency and reliability

By reducing transaction time, the solution has improved the overall passenger experience, particularly during peak hours when efficiency is most crucial, and helps deliver a seamless payment experience for both staff and passengers.

Simplified Backend Processes

The integration of Tap on Mobile has considerably simplified backend operations:

• Automatic booking of transactions
• Error rate reduction
• Simplified administrative processes
• Seamless integration with existing infrastructure
• Streamlined financial reconciliation and real-time visibility into account balances and managed funds

Payment Options at PostAuto: Serving User Needs

Thanks to the integration of the Worldline Tap on Mobile app, passengers now benefit from an enhanced payment experience:

• Contactless payments via bank cards
• Compatibility with electronic wallets (Apple Pay, Google Pay, etc.)
• Transaction processing in seconds
• Immediate receipt of payment confirmations

The solution accommodates both domestic and international payment methods, making it particularly valuable in a country that welcomes millions of tourists annually. The system also supports multiple languages, ensuring accessibility for Switzerland's diverse multilingual population and visitors.

Testimonial: The Impact on Daily Operations

Field staff have reported significant improvements in their daily work, with many noting that the simplified technology allows them to focus more on customer service rather than payment processing. The single-device approach has been particularly appreciated, eliminating the need to switch between multiple tools during passenger interactions.

Security: A Top Priority

The solution implements bank-grade security standards while maintaining ease of use. All payment data is encrypted end-to-end, and the system complies with the strictest PCI-DSS requirements. Regular security updates ensure that both passenger data and PostAuto's systems remain protected against emerging threats.

The Results: A Successful Digital Transformation

The adoption of the Tap on Mobile solution by PostAuto perfectly illustrates the benefits of thoughtful digitalization:

• Resource optimization: intelligent use of existing hardware
• Operational efficiency: reduced waiting times and streamlined processes
• Improved customer satisfaction: modern, frictionless payment experience
• Preparation for the future: solid foundation for future digital innovations

This transformation of payment methods fits perfectly into PostAuto's overall strategy to provide a modern, efficient public transport service oriented toward user needs. As public transportation continues to evolve, the flexibility of the Tap on Mobile solution positions PostAuto to adapt quickly to changing payment technologies and customer expectations.