Strong Customer Authentication: Elevating user experience and security

28 / 05 / 2024

Discover the omnichannel strong customer authentication solution that provides a secure and frictionless user experience. Our Trusted Authentication solution is available on a browser as well as on mobile.

Women smiling using a tablet with circle background

What are the market needs?

Strong Customer Authentication is crucial for your users

At least 2 independant factors among:

psd2 diagram

PSD3 will prioritize financial inclusion, mandating PSPs to provide a variety of authentication methods suitable for individuals with disabilities and the elderly. Authentication methods should not exclusively depend on smartphones or payment instruments (PSR art. 88).
Mandatory for sensitive use cases such as e-commerce payments,online banking access, sensible operations,...
60% of banks have experienced an increased volume of fraud

Accessibilty at the core of digital services

The four principes of accessibilty (POUR):

eaa wcag diagram

European Accessibility Act (EAA) require everyday products and services accessible for person with disabilities.
Web Content Accessibility Guidelines (WCAG) is the standard to develop an accessible web content.
33% of users are not equipped with a smartphone

Worldline Trusted Authentication

The increase in personal online services provides users with convenient access to meet their daily needs. However, this progress also brings risks. In reponse to these threats, service providers need to provide effective tools to secure user’s sensitive use cases. To ensure that Strong Customer Authentication is not seen as a burden, Worldline provides Trusted Authentication to offer the right balance between user experience and security.

Benefits of our solution

Trusted Authentication on mobile

Today, smartphone is the most widely used device by users, and Worldline Trusted Authentication enables our clients to use this device to perform SCA.

The solution offers various delivery methods to cater digital strategies:

  • SDK mode, which can be seamlessly integrated into your mobile application.
  • The White-label application, which is fully customizable to your specific branding.
  • Worldline Authenticator app, a ready-to-use application for quick deployment.

Our mobile solution covers all users with a smartphone running on IOS or Android.
This solution allows your users to receive PUSH notifications on smartphones (thanks to the Out of Band method and app-to-app flow). Smartphones are protected against tampering, rooting, debugging and clothing.
This solution offers different authentication factors such as OS Biometrics, PIN/Password, Software possession key, SMS OTP, etc.

Mobile customer journey

Mobile customer journey diagram

Trusted Authentication on browser

Despite the widespread use of smartphones, it is key to offer an alternative solution for SCA. Worldline Trusted Authentication on browser enables user to enrol their browser as a factor of possession. Users will only have to enter their PIN code to validate their operations while our solution will verify transparently the possession factor. Our solution is available for any browser on desktop or smartphone.

Our solution on browser is an universal solution that can cover more than 95% of the population. Our solution is multi-market and multi-use cases, it adapts easily with a simple user experience and no installation nor plug-in.

Trusted Authentication on browser uses a combination of software cryptographic key and device fingerprinting. With the use WebAuthn, solution can also propose biometrics features browsers.

Browser customer journey

Browser customer journey diagram

An innovation solution to align with your business strategies

Trusted Authentication diagram

We are able to provide a package to meet your needs with...