Worldline partners with MYRA to deliver cutting edge customer payment experience for the hospitality sector
Self-check-in solution piloted with leading international hotel group, Leonardo Hotels
Paris-La Défense, 3 May 2022 – Worldline (Euronext: WLN), a global leader in payment services, is partnering with MYRA, one of the world’s premier providers of self-check-in solutions both online and at kiosks, to develop a state-of-the-art customer payment solution specifically tailored to the hospitality sector.
The solution will be showcased through a pilot project currently being undertaken with leading international hotel chain, Leonardo Hotels, encompassing over 200 hotels in 90 countries. The collaboration will see MYRA’s kiosks working alongside Worldline’s unattended payment terminals and acquiring services to help ensure every guest has the best payment experience. After the current hotel pilot with Leonardo, the new solution will ultimately be available and rolled out across more than 10 European markets.
Having worked together on various joint initiatives since 2020, one of the principal objectives of this new collaboration between MYRA and Worldline is to ensure that the customer will only need to interact with a single self-service payment station and deal with only one solution provider. The solution enables hoteliers to complement their existing pay at the desk and online payment offerings with contemporary self-service offering, thus delivering a frictionless, integrated payment experience for all their guests.
A key element in the collaboration is the need for an all-in-one payment terminal for the MYRA self-service kiosks. Worldline’s VALINA unattended terminal meets this requirement and can be seamlessly integrated into MYRA kiosks. In addition, Worldline acquiring services cover all hospitality payment needs such as omnichannel use cases, top ups, and allowing walk-in guests to check-in, thereby providing a much-enhanced guest payment experience. Thus, MYRA can benefit from Worldline’s expertise as their 360°payment partner.
The Covid-19 pandemic brought about a change in customer demands and needs – especially within the hotel sector. While some guests still prefer personal interaction, others are expecting convenient frictionless solutions that reduce contact with hotel staff while maintaining the same high service levels. To meet these needs, new solutions have become necessary throughout all hotel areas including the front desk, enabling self-check-in/out; through to the restaurant and bar with pay at the table solutions; and in ‘food to go’ areas inside the hotels, amongst others.
Chris Lanckbeen, Global Sales Director Travel & Hospitality at Worldline, said: “We are delighted to be extending our relationship with our partners at MYRA with this exciting pilot project. Together, our solution is very much at the cutting edge of what discerning hotel businesses are looking for, and need, in order to get and stay ahead in the dynamic hospitality space. It clearly positions Worldline as a key player in the self-service payment space for the sector and is a value-added service which neatly complements our WL Hospitality Suite solution.”
Jack Tan, MYRA’s Chief Marketing Officer, added: “By partnering with Worldline we can focus on our core business – the provision of self-service kiosk solutions, including all additional required features - leaving the acquiring services element to be handled securely and effectively by Worldline. This will give our hotel customers and their end-users the ability to interact with a single self-service payment station through a simple and individual solution provider.”
Worldline [Euronext: WLN] is a global leader in the payments industry and the technology partner of choice for merchants, banks and acquirers. Powered by 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and innovative solutions fostering their growth. Services offered by Worldline include instore and online commercial acquiring, highly secure payment transaction processing and numerous digital services. In 2021 Worldline generated a proforma revenue close to 4 billion euros. wordlline.com
To learn more about Worldline Hospitality Suite: https://business.worldline.com/en/wl-hospitality-suite
MYRA is the premier self check-in for online and kiosk solutions and a perfect fit for hotels ranging from upscale luxury to economic budget, be it part of an international chain, regional group, independent or boutique properties. MYRA’s self check-in kiosk offers hotels safe alternative check-in and check-out solutions, providing guests with a convenient option. The MYRA kiosks hardware and software can be tailored for hotels’ business needs and can improve productivity and security through a digital experience and eliminates the need for manual paperwork. https://www.myra.es/
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