A message from Pierre-Antoine Vacheron, our new CEO, to our customers

Dear valued customer,

As I step into the role of CEO, I’m grateful for the opportunity to work alongside you and your business.

Over the years I have spent in payments, retail, and banking, I have learned that true innovation comes from understanding and addressing the needs and challenges of our customers. Technology should be a supportive partner in your journey — creating opportunities, reducing complexities, and facilitating growth.

My continuous obsession will be the excellence of your experience with us, ensuring that every interaction with Worldline feels helpful and straightforward.

I am conscious that we can improve on many fronts, and we will address this with humility and ambition at the same time. 

To achieve this, I am committed to actively listening to you, particularly in the coming weeks and will take any opportunities to meet with you, together with our teams. Your insights will guide how we evolve our products, how we improve our support, and how we grow long term together.

On behalf of the entire Worldline team, thank you for your trust and partnership.

I look forward to hearing from you.

Warm regards,
Pierre-Antoine Vacheron