man working at computer and talking to clients on phone

CX Suite

Deliver tomorrow's customer experience today.

Optimise Customer Experience with an omnichannel solution

Worldline CX Suite is a cloud-based omnichannel Contact Centre platform designed to enable the digital transformation of customer relationships. Our solution centralises your calls, written messages, and essential data, and natively integrates AI to optimise key processes and enhance your customers' experience.

billion
3 interactions per year on our Worldline cloud

K
100 connected advisors per year

%
95 first contact resolution rate

Call centre agents using CX Voice from Worldline's CX Suite to manage the customer experience through the voice channel

CX Voice – Optimise your voice interactions

CX Voice allows you to efficiently manage your inbound and outbound calls. With intelligent call distribution, integrated callbots, and a unified back office, you optimise every voice interaction. Additionally, CX Voice facilitates the launch of outbound campaigns and helps you manage your contacts smoothly and professionally.

CX Messaging – Centralise your written communications

CX Messaging centralises all your written channels (SMS, emails, secure messaging, chat, social media, etc.) into one simple interface. Automate responses using intelligent conversational bots and ensure a seamless omnichannel experience. Each interaction is integrated and tracked transparently, ensuring quick and relevant responses to your customers.

CX Assist and Generative AI

CX Assist is an innovative solution that leverages artificial intelligence to automate and simplify the daily tasks of advisors while optimising the customer experience. It improves operational efficiency by providing real-time recommendations, automating repetitive tasks, and centralising essential information.

Colleagues at work looking at the computer

CX Pulse – Take control of your interactions

CX Pulse enables you to manage and personalise customer journeys in real-time. Through omnichannel orchestration, you create dynamic scenarios that adjust communication rules based on customer behaviour. Benefit from AI-powered smart routing, which ensures that each interaction is directed to the most appropriate agent or channel to deliver a quick and accurate response.

Three people at work in front of their computers

CX Data – Utilise and secure your data

CX Data allows you to centralise, manage, and secure all your customer data. Enjoy real-time analysis and seamless API integration to personalise your customer interactions while ensuring their security. With advanced data management tools, you are able to make informed decisions and optimise the customer experience at every stage of the journey.

Benefits for businesses

Cost reduction

Controlled and balanced automation

Omnichannel

Development of emerging channels

Simplification

Unification of the workspace

Personalisation

Generative AI integration

Our clients trust us

We are proud of the trust our clients place in us. Recently, two major companies, BNP Paribas Group and Diot-Siaci, renewed their partnership with our solution.

These strengthened collaborations reflect the excellence of our solutions and our commitment to support our clients in their digital transformation.

"This is the true omnichannel model. It enables us to ensure that a request is processed within the day. A query is first handled by the Customer Relations Centre (CRC) and then in the branch. This makes interactions between different sectors much smoother and increases productivity."

CEO of a major global bank

“After a pilot deployed in 7 weeks, 4 months of experimentation, and over 90% advisor satisfaction. Today, half a million emails per month are generated using AI.

Less mental load, more demonstrated efficiency.”

Major French insurance player