Worldline India Digital Payment Report Q1 2021

The RBI in its Annual Report 2020-21 stated that the payment systems recorded a robust growth of 26.2% in terms of volume on top of the expansion of 44.2% in the previous year. This indicates the growing confidence among consumers towards digital payments not only in tier I and II cities but also in tier III and beyond. Although the restrictions on the movement of people and persistent lockdowns may have compelled people to adopt digital payment modes, the convenience, transparency and security of digital payments will ensure customer stickiness in the years to come.

At Worldline, we remain committed to contributing to digital penetration in India by enhancing acceptance infrastructure across the country and introducing innovative payment options to improve user experience and deepen the reach of the payment system. In this edition, we give you an overview of Indian digital transactions processed in Q1 2021 i.e. January-March along with insights based on transactions we processed in our network. In addition, this report gives you our perspective on Central Bank Digital Currencies.

We are also pleased to share Worldline’s third Integrated Report covering the fiscal year from 1 January 2020 to 31 December 2020. It consolidates all Worldline Group entities and provides our stakeholders with a comprehensive overview of our financial and non-financial commitments and performance in 2020 and how we have pursued our mission to enable sustainable economic growth and reinforce trust and security in our societies.