Worldline Subscription Pay

Worldline Subscription Pay is a complete suite of recurring payment products that are available for merchants to use both offline and online. Merchants can use the feature-rich Worldline Subscription Pay application to capture mandate images, send them for processing, and share links with customers to register mandates online.

Recurring payments, also known as subscription payments, are automatic payments that a customer authorizes a service provider to debit at regular intervals for services rendered. These payments can be of a recursive or repetitive nature based on a cycle or ad-hoc basis on a predetermined schedule. Customers do not need to be present virtually or physically for these payments to be processed. The payment schedule could be yearly, monthly, weekly, or even daily, and can continue for up to 40 years.

Merchants can be confident they will receive payments on time, predict cash flow, and manage their business effectively. Recurring payments are convenient and time-saving for both merchant and customer, and can help build strong and lasting relationships. The customer journey is longer than for a one-time purchase.

Paper-based mandates are a payment solution that enables merchants to streamline the collection of recurring payments. 

You can register a paper-based mandate on the Worldline Subscription Pay application by logging in, going to the mandate form, selecting the payment mode as NACH, entering payment details, bank details, and payment information, and uploading the mandate physical image. The mandate image size should not exceed 2 MB. Finally, click on the submit button to send the data to Worldline for further processing.

A paperless recurring solution offered by NPCI where mandates are registered in real-time using customers' net banking or debit card details. You can register a paperless mandate on the Worldline Subscription Pay application by logging in, going to the mandate form, selecting the payment mode as eNACH and selecting the debit card or net banking under sub-payment mode.

After entering general information, the merchant can select the radio button to decide whether bank details and payment info should be filled by the customer or the merchant. The merchant can then send a payment link and accept payment instantly via Email or SMS with real-time notification.

The following modes can be supported:

•  NACH (Offline)
• eNACH (Online)
• eMandate (Online)
• eSign (Online)
• UPI 2.0 (Online)

Standalone is one of the channels to register the mandate. A user will enter a consumer code and take an image of the physical copy of the mandate, and the same image will be uploaded in the application. This is offered for specific use cases only as agreed with merchants.

A. For Individuals

For mandate suspension/ revocation/ cancellation we request you to kindly get in touch with your Merchant to whom you have shared the mandate for services availed.

Alternatively, you can write to us at online.cancellation@worldline.com with the following details stated below, so we can take it up with the Merchant - Post receipt of your mail with the below details, we will respond to you within 3 working days after checking with the Merchant.

• Name of the Merchant
• Unique reference number
• Name as on Mandate.
• Reason for cancellation
• Contact detailed registered with the Merchant.

B. For Merchants

If you are a merchant, registering mandates and processing transactions through us we request you to kindly send your cancellation requests to brm.ind@worldline.com providing the Unique Customer Reference Number and the UMRN number provided by NPCI.