Shield

No, chargebacks are decided by the customer. Our tools will help you cover your bases and try to prevent any chargebacks based on fraud.

You can access the fraud tools once you are a customer and logged into the portal.

You can tokenize pretty much anything! You can tokenize your customer’s profile, payment information, and other data strings like social security numbers.

We have expertise in various software industries such as food/online ordering, sports/memberships, education, childcare, and plenty more. You can learn all about it under “Who we serve”.

Network tokenization is at the card brand level. Worldline supports network tokenization when using Apple Pay.

Yes, Worldline is Level 1 PCI-Certified (the highest level).

How are the standards upheld?

1) Annual audits
Worldline goes through numerous security audits, including but not limited to PCI, SOC 1, and SOC 2. Worldline is also audited on an ongoing, annual basis by our partnered banks and card schemes.

2) Merchant’s assessments
If you acquire your merchant account through Worldline, we will ask you to complete a PCI DSS self-assessment questionnaire and, if required, a network scan.

Payment Card Industry Data Security Standards, the full abbreviation is PCI DSS. 

What are PCI standards?
All companies that process, store, or transmit credit card information must maintain a secure environment. The standards were created by Amex, Discover, MasterCard, and Visa to protect businesses and consumers alike.

This includes all:
-Merchants
-Vendors
-Software providers

To become a Worldline merchant, you will need to complete a PCI DSS self-assessment questionnaire upon sign-up.

You can view the full PCI standards on the Official PCI Security Standards website.

Worldline North America data centres are located in Canada; no payment data is stored anywhere in the United States.

All of Worldline North America’s data practices meet Canadian privacy legislation PIPEDA, “The Personal Information Protection and Electronic Documents Act.” PIPEDA has been deemed adequate to EU privacy law.

With new privacy legislation coming to Europe in 2018, Worldline will continue to be a leader in privacy security globally as the new laws come into place.