How Co-Tasker Optimizes Email and Task Management

It’s not a product or just another automation tool. It’s a smart feature, an intelligent assistant integrated into existing systems. It isn’t created to take over anyone’s job. Co-Tasker is here to take on the repetitive, time-consuming and often overwhelming tasks.

What does Co-Tasker actually do?

Co-Tasker is an AI assistant that integrates in some existing tools, like email, CRM, ticketing systems, or internal knowledge bases. Once it’s active, it starts supporting daily workflows in a few key ways.

It reads every email, quickly summarizes the essential information, extracts any tasks that need to be done and suggests the best next actions or tools to complete them efficiently.

After all, isn’t this the whole point: to better focus on strategy, customer satisfaction and long term growth?

Co-Tasker in action

Imagine a customer support team receiving dozens of emails daily about similar issues. Without Co-Tasker, processing one email requires about 8 minutes. Handling 50 emails totals over 6 hours of work.

With Co-Tasker, the system automatically reads each email, summarizes the key points, extracts tasks and even suggests the best next actions or proposes answers. And the greatest part? It all happens in 1 minute per email, totaling just 1.5 hours for 50 emails, saving 85% of the time.

For teams, managing hundreds of emails daily, this can translate into saving up to 5 hours per day. This is time that can be used for other tasks.

Why does it matter?

Nowadays, missed emails, forgotten notes and delayed tasks don’t just cost time, they affect the customer experience overall. Who likes to fill IBAN numbers into tools, double-check them and complete transfers? These repetitive tasks are major sources of errors and cause struggles for customer service teams. Co-Tasker handles these tasks for agents, but the agents stay in control and making the final decisions helped by Co-Tasker.It’s not a big transformation project, it’s just a smart, easy-to-integrate upgrade to how teams already work.

GenAI and AI features

As technology evolves, so do possibilities. Co-Tasker includes GenAI to provide smarter and more human-like assistance. According to a McKinsey report, it is shown that companies using AI-powered tools have seen a 20-30% reduction in resolution times.

What is the difference between a chatbot and Co-Tasker?

While chatbots are designed to handle conversations, often answering FAQs or basic requests, Co-Tasker goes further. It doesn’t just respond, it understands, analyzes and takes action. Where a chatbot might help answer a simple question, Co-Tasker actually helps complete the task. It reads emails, attachments, extract information and finds the important tasks and even suggests next steps.

But here’s the key: Co-Tasker doesn’t replace people. It’s built to assist them, freeing up time and energy for what matters most: solving problems, building relationships and making smarter decisions. AI is here to stay, and instead of ignoring it, let's seize the moment to integrate it into our work tools and lead the way into the future. Now is the time to embrace change and unlock new possibilities for our work!

Want to make your emails and tasks easier to manage? The Worldline Conversational Platform can help you do just that. Explore the future of smarter conversations and get in touch with our team today.